Chief Operational Officer (m|w|d) in Mainz

What You Can Expect in Your New Role

You lead our operations function drive business simplification and turn our strategy into concrete execution monitoring the impact.

Lead & steer: Strategic execution focus and handson operations leadership; establish & deliver ambitious operationsrelated KPIs

Operational Excellence: Simplify standardize and scale processes; drive Lean & continuous improvement

Transformation & Digitalization: Run large programs & improvement projects (digitalization harmonization efficiencies); roll out new systems/tools with strong change management

Automation & AI: With Business Technology (BT) identify real use cases prioritize and scale; steer regional tech investments

Governance & Quality: Ensure compliance quality productivity; measure and track impact

Group & international: Align with group standards establish local guidance; collaborate with international COO peers

Scale our SSC (Shared Services Centre): Bundle tasks shift activities define SLA/KPI with functional teams increase efficiency; orchestrate Region and SSC activities

Customer Experience (CX): Oversee key CX indicators and lead action plans to improve endtoend experience including strengthening our Client Services capabilities

Own the budget for operation function and regional digital projects

Partner closely with CEO Finance Risk HR IT/BT commercial team and all other regional functions as well as with global stakeholders

Qualifications :

What Sets You Apart

10 years of leadership in Operations/Transformation

Proven Operational Excellence/Lean background (ideally Lean Six Sigma certified)

Strong Operations & Quality expertise; largescale change/transformation track record

International experience in matrix/global setups

Datadriven clear communicator handson resilient

Background in Finance Banking Insurance or Private Equity is preferred

Fluent in German & English

At Coface we are fully committed to promoting equal opportunities and preventing discrimination. We warmly welcome applications from people of all ages genders sexual orientations religious beliefs skin colours and individuals with disabilities.

Additional Information :

Fair Company Siegel

Coface Benefits

Flexible working hours

30 days of annual leave plus Christmas Eve and New Years Eve off

Diverse and varied projects

Company pension scheme and an in-house daycare centre in Mainz

Comprehensive training catalogue with individual development plans plus tailored learning opportunities for continuous personal growth

Equipment for mobile/remote working

Various team and company events to support a healthy worklife balance

Open-space office concept with plenty of meeting and focus rooms

On-site cafeteria offering freshly prepared meals every day

Job bike programme regular health & wellbeing initiatives and access to EGYM Wellpass

Remote Work :

No

Employment Type :

Full-time

Key Skills
Google Docs,Management Experience,Copy Editing,AP Style,Content Development,Journalism,Team Management,CorelDraw,Leadership Experience,Public Speaking,Wordpress,Writing Skills
Experience: years
Vacancy: 1