Guest Relation & Guest Service Manager (mfd)

Be empowered.

• Begin:Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong:A family-like and diverse team from various nations with flat hierarchies and different areas of expertise where people support each other and learn from one another
• Become:Wide range of internal & external training opportunities individual development plans excellent career prospects and transfer options to our sister hotels
• Be connected:Numerous employee events and team-building activities to strengthen our Team Spirit
• Be honored:Holiday and Christmas bonuses discounted parking travel cost subsidies appreciation rewards employee referral program discounted stays and F&B discounts at over 9400 Marriott hotels worldwide
• Be well:Various wellbeing and (mental) health offerings Serve360 initiatives healthy meals in our staff restaurant and many opportunities for social engagement

Be you.

At the Dual-Brand Hotel Sheraton & Marriott Frankfurt Airport Hotel two premium brands unite to form one exceptional employer! Have you already discovered your passion for the Guest Service Center & Guest Relations in all its facets Then start your journey with us as a Manager Guest Service Center / At Your Service (m/f/d). Two brands endless possibilities!

Your key responsibilities include:

• Ensuring the highest possible guest satisfaction through in-depth analysis of guest feedback lobby presence proactive service and anticipating guest needs
• Preparing VIP arrivals and inspecting rooms
• Managing and maintaining guest profiles
• Direct communication with guests customers and colleagues across all channels and from all parts of the world
• Ensuring maximum employee satisfaction
• Coordinating and leading the operational shift
• Training new team members
• Conducting employee development conversations

Be able.

• You enjoy coordinating and talking on the phone
• You always have an open ear for the needs of our internal and external guests and you thrive on handling complex tasks thanks to your organizational talent
• Youre eager to develop yourself every day learn new things and be part of a supportive and ambitious team
• You remain calm and composed even in stressful situations
• Youve already gained experience in a similar leadership position and/or have completed training in hotel management
• Your communicative nature sets you apart and you feel very comfortable in both German and Englishany additional language is a plus

Be connected.

We look forward to getting to know you!
Once we receive your application well get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis such as disability origin religion sexual orientation or any other basis covered by applicable law

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