To support our ERP Services team we are searching for a ERP Service Desk Agent (f / m / d) to be based in our Munich office.
Tasks
WHAT YOU WILL DO
- Providing 1st level support for ERP topics
- Serve as the escalation point of contact for in-house users
- Close collaboration with ERP end users ERP specialists and other IT teams
- Understanding reported issues triaging new incidents and prioritizing created tickets
- Focusing on user needs and finding proper solutions
- Solving reported issues independently and in close collaboration with 2nd level support
Requirements
WHO YOU ARE
Degree in Business Informatics Economics or other comparable qualification with atleast 2 years of experience in working with Service Desk and providing user supportStrong Experience in working with MS Dynamics NAV / Business CentralBasic understanding of business processes (finance sales purchase inventory warehouse management)Ability to understand user requirements prioritize and manage multiple ticketsExcellent verbal and written communication skills in English German is a plusExperience in working with agile environment SCRUM JIRA Confluence MS OfficeBenefits
WHAT WE OFFER
Up to 32 days of holiday depending on the length of service starting with 28 daysMobile office with up to 20% of your total contracted hours (job and position permitting)10 days / year of mobile office abroad in EU-countries (job and position permitting)Language & e-learning coursesStaff discount of up to 30%Company pension schemeDiscounted membership for selected sports platforms & gymsDiscounted travel cardAccess to LinkedIn LearningIndividual support on mental health & well-being (e.g. compatibility work and family life)Social DayEmployee Share Purchase PlanWHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.
Key Skills
Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette
Employment Type : Employee
Experience : years
Vacancy : 1