ERP Service Desk Agent (fmd)

To support our ERP Services team we are searching for a ERP Service Desk Agent (f / m / d) to be based in our Munich office.

Tasks

WHAT YOU WILL DO

• Providing 1st level support for ERP topics
• Serve as the escalation point of contact for in-house users
• Close collaboration with ERP end users ERP specialists and other IT teams
• Understanding reported issues triaging new incidents and prioritizing created tickets
• Focusing on user needs and finding proper solutions
• Solving reported issues independently and in close collaboration with 2nd level support

Requirements

WHO YOU ARE

Benefits

WHAT WE OFFER

WHO WE ARE

Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers exclusive product and content offerings leading technology and analytical platforms as well as high quality service operations.

Since January 2021 we are a listed company on the New York Stock Exchange. More than 1900 employees from over 100 countries work passionately to provide the best shopping experience.

Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Employee

Experience : years

Vacancy : 1