Product Analyst (Developer Platform)

Job Description

We are on the lookout for a Product Analyst to join our Developer Platform tribe on our journey to always deliver amazing experiences for our internal engineering community of more than 3,000 developers across the world. If you are passionate about using data to drive strategic decisions and excited by the prospect of building the analytical foundations for a critical central function, this is your chance!

As a member of the Developer Platform Team, you’ll support Delivery Hero’s rapid innovation and growth. You’ll work on foundational systems that enable faster feature development, security, and reliability across our global engineering community. Every enhancement you make will contribute to our teams' ability to build, scale, and deliver quality features—ultimately impacting millions of users worldwide.

As the Product Analyst, you will work across all these domains, partnering closely with Product Managers and Senior Leadership. You'll proactively uncover insights from our data (primarily in BigQuery) to shape strategy, optimize investments, and measure our impact. You'll have high visibility, tackling strategic questions related to development velocity, operational costs, tool adoption, and even ad-hoc analyses for our global CTO. This role is pivotal in ensuring we build the right things and demonstrably improve the lives of our developers.

As one of our founding analysts in the space, you’ll help own a 'blank canvas.' You are a self-starter who thrives in ambiguity, working closely with our lead analyst to define what matters and build the tracking systems to capture it. You aren’t just following a roadmap; you’re helping us draw it.

Provide ad-hoc analysis and data expertise to support strategic initiatives and answer critical questions from senior leadership, including the global CTO.

Analyze complex datasets from various sources (esp. BigQuery) to proactively uncover opportunities, diagnose problems, and understand the impact of our platforms on developer productivity and cost.

Develop insightful dashboards and visualizations (using Tableau / Looker Studio) to communicate platform health, user behaviour, cost efficiency, and trends to stakeholders.

Support the definition, tracking, and reporting of Key Performance Indicators (KPIs) and measurement frameworks across Developer Platform's products and services.

Influence product strategy, feature prioritization, and investment decisions by translating analytical findings into compelling narratives and actionable recommendations for Product Managers and Leadership.

Collaborate with Product and Engineering teams to define data requirements and ensure effective instrumentation for measuring key user journeys and outcomes.

Qualifications

Exceptional analytical, quantitative reasoning, and pragmatic problem-solving skills, coupled with a high degree of intellectual curiosity and a drive to understand how people use technology.

A 'get-it-done' attitude : You are comfortable rolling up your sleeves to solve problems, even if they fall outside a traditional analyst's scope. You prefer progress over perfection and can navigate a fast-paced environment where processes are still being defined.

Strong communication and data storytelling skills, with a proven ability to influence diverse audiences, including senior management and technical teams.

A proactive and autonomous mindset, comfortable navigating ambiguity and taking the initiative to explore data and identify meaningful opportunities.

Proven experience in product analysis or a similar analytical role, demonstrating the ability to translate data into strategic and business insights.

Strong proficiency in SQL and experience querying and manipulating large, complex datasets (experience with Google BigQuery and Python is a strong plus).

Hands-on experience building impactful dashboards and visualizations using BI tools such as Tableau or Looker Studio.