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Second-Level IT Support Specialist (m / f / d)

Second-Level IT Support Specialist (m / f / d)

NagarroRemote, DE
Vor 30+ Tagen
Anstellungsart
  • Homeoffice
Stellenbeschreibung

Job Description

  • Technical Support :  Provide advanced technical support for hardware and software issues that cannot be resolved by first level support.
  • Maintain and manage IT infrastructure and endpoints, including desktops, laptops, printers, and other peripherals.
  • Incident Management :  Capture, classify, prioritize and resolve technical incidents to ensure all issues are resolved efficiently and effectively.
  • Troubleshooting :  Diagnose and troubleshoot complex technical issues to minimize downtime and ensure smooth operation.
  • Software Installation and Configuration :  Install, configure and upgrade operating systems and software applications as required.
  • M365 services : very good knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams and other collaborative applications.
  • IMACD Experience : Perform installation, move, add, change, and delete tasks for IT resources.
  • endpoint management and security : manage and configure endpoints, including updating operating systems and software, implementing security patches and policies.
  • User Training :  Train end users on efficient use of IT resources and tools.

Qualifications

  • Completed training or degree in Information Technology or equivalent qualification.
  • Extensive experience in second-level IT support or similar technical support role.
  • In-depth knowledge of hardware and software problem resolution.
  • In-depth knowledge of Windows operating system administration.
  • Strong communication skills and the ability to convey complex technical information in an understandable manner.
  • Problem solving skills and the ability to work under pressure.

    • Additional Information

  • 30 days of paid vacation, internal and external training opportunities, MyN – Nagarro Employee Share Program, attractive company car and company bicycle arrangements, company-funded accident insurance policy, modern office space at central locations with high-tech equipment, sports programs, access to the corporate benefits portal, free fruit and drinks.
  • Plenty of room for innovation in a high-growth environment with the latest technologies and products. With us, you can get involved and make a difference.
  • Flat hierarchies and a long-term, stable job with attractive development opportunities.