Senior Office Coordinator (Berlin Office)

Job Description

We’re looking for a Workplace coordinator to join our team based in Berlin. The role is 100% office based.

As a member of the Zendesk Workplace Experience team, you’ll work hard to deliver exceptional service to our employees, customers, and guests. You thrive in a busy workplace environment. Above all, you lead with “yes” and love helping others. Until you’ve solved a problem, you’re not satisfied. You will naturally be the go-to person in the workplace for anything and everything. You’re a great communicator and don't shy away when the office needs someone to take the lead. You thrive under pressure and you don’t mind getting stuck in to lend a helping hand.

Primary Responsibilities :

Working at the office front-desk and being responsible for managing the daily reception duties

Lead onsite workplace operations

Provide exemplary customer service to employees

Manage the ticketing system & office help centre, providing a high level of customer satisfaction

Management of vendor supply chain for services such as cleaning, security, maintenance, pest control, waste management

Partnering in the procurement process and leading performance management through meetings and ongoing communication

Responsibility for managing the workplace operational budget for your office

Implementing a system of regular walk-throughs and audits of office incl. Workplace audit, Health & Safety audit

Partnering with internal teams & external vendors to deliver all in-office events for employees incl. Wellness events

Leading team related communications within the office

Record all office-related expenses

Overseeing all planned and reactive maintenance e.g. HVAC, security systems, lighting, emergency lighting, life safety systems etc.

Lead  food and beverage program

Maintain up to date office seating plans

Partnering with global managers whose programs require local support for effective implementation

Help create & follow team policies and procedures

Requirements :

Minimum of 3 years’ experience in a fast-paced  Workplace / facilities role in a tech environment

Knowledge base of HVAC systems essential

Ability to consistently deliver a high level of customer service

Strong communication skills across employees at all levels within the organization

Demonstrated ability to handle multiple tasks with little or no supervision but know when to escalate and collaborate

A sense of humour and ability to strike up a conversation with anyone

Problem-solving skills

Positive attitude; grace under pressure

Punctual and accountable

Ability to quickly adapt to new software & IT systems

Experience in hospitality and working with ky stakeholders

Fluent English (C1 or C2) and native German

Preferred :

Experience with office projects

Experience with working with remote manager & team mates

Experience of leading a vendors relationship

Experience with office build-out projects

Experience with office management software tools

Experience with global security systems, such as Brivo, S2, Lenel, Software House, etc.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.