Customer Service Manager - Frankfurt - F/M

And what if your talent were to take shape with us?

Publicado el 5/12/2025

Labor

At Newrest, we move forward thanks to those who get involved, take initiative, and strive to improve.

Join a dynamic team with an entrepreneurial and energetic mindset, where decisions are made quickly without fear of failure. At Newrest, everyone contributes to the growth of the Group. Here, hands-on experience counts: even the CEO pushes trolleys.

About Newrest

Newrest, a specialist in catering and Facility Management, is one of the world leaders in multi-sector catering. Driven by a pioneering “Unlimited” spirit, the Group operates in 53 countries with 60,000 employees.

Our services cover a wide range: airline catering, buy-on-board and duty-free services, restaurants, remote living facilities, railway catering, airport and highway concessions, as well as comprehensive Facility Management solutions.

More than just a company, Newrest is a true family, with 97% of its capital owned by over 700 employees.

Our activity in Germany :

• Main activity : Airline Catering
• Key clients: United Airline, LATAM, Saoudia, Egypte Air…
• Headcount : 600 people

We are looking to hire a CSM.

Main responsabilities :

• As the commercial manager in the subsidiary, you are the interface between our airline’s customers and the internal team
• You will ensure all information (flight schedules, manuals, menu changes and any other instructions...) is distributed to all "key" people of the unit
• Ensure information is clearly understood, completed and applied by everyone
• Intensively control the compliance of the preparation and delivery of agreed services (flight checks, chef tables…).
• Ensure billing is correct: all items are charged at the right price.
• Provide excellent relationship with Stakeholders to retain and create a unique operational and commercial relationship.
• Provide centralized and fluid external / internal operational communication between the unit and clients.
• Control and monitors the crew comment: adequate response within 24h00.
• Ensure proper execution of corrective actions.
• Create business relationships with new customers, allowing the signing of new contracts.
• Ensure that the airline quality dashboard is maintained.

Perfil

• Minimum 2 years of experience in commercial or customer services positions
• Experience in catering companies is mandatory
• A previous experience on Airlines customer services is appreciated
• English and German fluent
• Customer focus, empathy, negotiation skills, constancy, work under pressure, results oriented
• Client satisfaction will be your priority
• Attention to detail
• Focussed on compliance at all time
• Resilient to stressful situations
• Well organized, rigorous and methodical yet flexible to adapt to local constraints
• Commercial awareness
• Hands on personality
• Excellent computers skills (Office Suite)

ABOUT NEWREST :

Specialist in out-of-home catering in 53 countries, and the only player to intervene in all sectors of catering and related services, Newrest is one of the world leaders in multi-sector catering.

Our 60,000 committed and talented employees do what is necessary to offer consumers balanced, diversified and tasty meals while scrupulously respecting hygiene and food safety standards.