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ab sofort / asap
Deine Aufgaben
Join Trusted Shops and help us build trust in the digital world!
We develop SaaS solutions for over 30 million consumers and 30, businesses across Europe. Our products – including the Trustmark, Buyer Protection, and eTrusted review platform – have been driving trust for more than 25 years.
Your mission
As a Data Analyst (m / f / d) , you turn complex data into clear insights that drive business decisions. You help build a reliable, connected data landscape and enable teams across Trusted Shops to confidently use data for optimization, experimentation, and strategic initiatives.
Your responsibilities
Build, maintain, and optimize business, funnel, and customer journey dashboards (e.g. payment, cancellation)
Ensure data quality, consistency, and clear metric definitions across reports and tools
Act as a central point of contact for data-related questions , supporting stakeholders with interpretation and validation
Analyze user behavior, segments, funnels, and lifecycle metrics to uncover actionable insights
Evaluate high-impact experiments (e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation
Act as a trusted advisor to your Buiness-, Customer Journey and Product colleagues on data interpretation and decision-making
Support strategic projects through data integration, cleanup, and model optimization
Help reduce data silos by connecting multiple data sources and enabling end-to-end data flows
Dein Profil
3+ years of experience in Data Analytics, Product Analytics, or Business Intelligence , ideally in SaaS, eCommerce, or B2C
Strong SQL skills and solid understanding of data modeling principles
Hands-on experience with BI and analytics tools (e.g. Looker, Tableau, Power BI, Metabase, Amplitude)
Confident working with funnel, lifecycle, and core SaaS KPIs
Experience in using AI to optimize workflow
Experience collaborating in cross-functional teams
Analytical, solution-oriented mindset with strong attention to detail
Excellent communication skills – you can turn data into clear business stories
Fluent in English; German is a strong plus
What we offer you
Hybrid work : Combine flexible remote work with team time in the office
Workation : Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)
Fmd • Köln