Business Data Analyst (f / m / d)

Köln

ab sofort / asap

Deine Aufgaben

Join Trusted Shops and help us build trust in the digital world!

We develop SaaS solutions for over 30 million consumers and 30, businesses across Europe. Our products – including the Trustmark, Buyer Protection, and eTrusted review platform – have been driving trust for more than 25 years.

Your mission

As a Data Analyst (m / f / d) , you turn complex data into clear insights that drive business decisions. You help build a reliable, connected data landscape and enable teams across Trusted Shops to confidently use data for optimization, experimentation, and strategic initiatives.

Your responsibilities

Build, maintain, and optimize business, funnel, and customer journey dashboards (e.g. payment, cancellation)

Ensure data quality, consistency, and clear metric definitions across reports and tools

Act as a central point of contact for data-related questions , supporting stakeholders with interpretation and validation

Analyze user behavior, segments, funnels, and lifecycle metrics to uncover actionable insights

Evaluate high-impact experiments (e.g. pricing, conversion, process changes) and ensure valid tracking and interpretation

Act as a trusted advisor to your Buiness-, Customer Journey and Product colleagues on data interpretation and decision-making

Support strategic projects through data integration, cleanup, and model optimization

Help reduce data silos by connecting multiple data sources and enabling end-to-end data flows

Dein Profil

3+ years of experience in Data Analytics, Product Analytics, or Business Intelligence , ideally in SaaS, eCommerce, or B2C

Strong SQL skills and solid understanding of data modeling principles

Hands-on experience with BI and analytics tools (e.g. Looker, Tableau, Power BI, Metabase, Amplitude)

Confident working with funnel, lifecycle, and core SaaS KPIs

Experience in using AI to optimize workflow

Experience collaborating in cross-functional teams

Analytical, solution-oriented mindset with strong attention to detail

Excellent communication skills – you can turn data into clear business stories

Fluent in English; German is a strong plus

What we offer you

Hybrid work : Combine flexible remote work with team time in the office

Workation : Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

Permanent contract with Europe's trusted brand

27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

Buddy programme (an experienced trustee is at your side)

Individual training opportunities

Events (Team Events, Unit Events, etc.)

Health Pass (free online and offline sports, fitness and health courses)