Technical Support Manager (all genders) - Minerals for Refractory Producers - EMEA
Job Summary
Support technically all commercial activities pre and post sales, in particular sell existing products and solutions from a technical standpoint, support to innovation activities, technical support to customers, complaints investigation, product benchmarking and technical lobbying towards market stakeholders.
Your position is very international and challenging, you will provide technical support to customers throughout Europe. In particular - because you are fluent in German - you will take care of our customers in Germany, Austria and Switzerland (Area D-A-CH).
A relocation to the Rhineland / Ruhr area (near to our Office in Oberhausen, a meeting point of your colleagues) is welcome.
Otherwise your home-based office should be near a city with good international connections (airport, central train station etc.).
Your responsibilities
Participate in client discussions on identified opportunities by the Sales Manager
Work closely with the sales manager to support the development process of the customer along the opportunity process until final application (incl.
leading trial management, managing qualification process at customers)
Identify technical opportunities with existing products to optimise value proposition
Identifies the right opportunities for organic growth through technical discussions and act as project manager for large technical development projects in collaboration with the R&D teams
Perform benchmarking analysis of Imerys and competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning
Identify unmet technical needs of customers and therefore potential new products / solutions
Translate performance requirements into product specification requirements
Lead trial management at the customer site and supervise trials at Imerys plant on new products
Act as technical ambassador (customer technical training, participation in external knowledge sharing, fairs & conferences, standardisation committee, etc.)
Your profile
Master’s Degree in Engineering in Material Science, Ceramics, Mineral Chemistry
Several years of job experience
Strong competencies and experience in Technical support and / or Customer application management
Market knowledge required for Refractory / High-Temperature applications for Iron & Steel, Aluminum, Cement, Glass, Petrochem, Foundries applications
Technical background required on Refractory Minerals : Aluminosilicates (Clays, Chamottes, Andalusite, Mullite), Fused Minerals (White and Brown Fused Aluminas, Tabular Aluminas, Zircon), Calcium Aluminate specialty binders, Magnesia (Spinel)...
Good Communication skills with customers and with technical committees
Flexibility, resilience, pro-activity, autonomous and motivation
Taste for challenges - entrepreneurial mentality
Salesforce knowledge would be an advantage
Mandatory use of German (fluent, technical and commercial)
Regular business trips (up to 60%)
Interest or questions?
In case of interest please provide us your CV via our career page or in case of questions please call Daniel Mayer (HR Germany) +49 172 699 6282
Position Type
Full time
Permanent
Account Manager Global Media Operations (all genders)
Ownership of campaigns from cradle to grave with support from Managers as well as weekly delivery reports and campaign highlights to client and agency. Passion for and interest in all media. You'll take on diverse and dynamic tasks that will help you grow, working in a team that tackles challenges t...
Rare Diseases Manager (all genders) Ophtalmology Region Süd-Ostdeutschland
Wir suchen ab sofort einen Rare Diseases Manager (all genders) . Knapp 20 Prozent des weltweiten Umsatzes fließen in Forschung und Entwicklung in sieben unserer weltweiten Forschungszentren. Informationen auf dem Laufenden. Du bist für die Planung und Durchführung aller Marketingaktivitäten in ...
Technical project manager/engineer for deconstruction, land recycling and contaminated sites (f/m/d)
As an internationally operating company, we work in very diverse teams with the greatest possible working time flexibility for our employees. Our Infrastructure & Decommissioning team in Gelsenkirchen is looking for you!. At Uniper, we are pro-actively transforming the world of energy whilst at the ...
Customer Service Manager - SAP CX (all genders)
Erfahrungen in einer Support Funktion, als Application Manager oder Customer Service Manager, idealerweise mit der SAP Customer Experience Cloud und der Integration von Drittsystemen. Der reibungslose Betrieb einer E-Commerce oder CRM Plattform begeistert dich und du hast Spaß an der fachlichen Bera...
Development/Technical Lead für Porsche (all genders)
Development/Technical Lead für Porsche (all genders). Development/Technical Lead für Porsche (all genders). Du verantwortest Entscheidungs-Grundlagen für alle technischen Aspekte einer innovativen digitalen Plattform (Infrastruktur, CMS. Herausforderungen lösungsorientiert anzugehen. ...
(Senior) Technical Cloud Consultant Azure / AWS / Google Cloud (all genders)
In deiner Rolle als Technical Cloud Consultant setzt du Kundenanforderungen auf Basis von mindestens einem der drei Hyperscaler Microsoft Azure, Amazon Web Services oder Google Cloud berätst du unsere Kunden und bist verantwortlich für das Implementieren innovativer Architekturen. In diesem Kontext ...
Service Technician (all genders) for blade repair works
Service Technician (all genders) for blade repair works. Service Technician (all genders) for blade repair works. Are you ready for this challenge? Then apply directly online with your detailed application documents We look forward to receiving your application! Your RTS team from Bremen Please not...
Filialleitung / Store Manager (all genders) - Essen
Du bist verantwortlich für den Erfolg des Stores und beschäftigst dich mit Umsatz, Budgetierung und der Koordination aller anfallenden Arbeiten. Werde das Gesicht von JACK & JONES! Wir suchen einen Storemanager für unseren JACK & JONES Store in Essen! Deine größte Motivation ist es, deine Kunden mit...
(Senior) Business Development Manager Public (all genders)
Berlin, Bonn, Dortmund, Düsseldorf, Frankfurt, Hamburg, Köln, München, Nürnberg, Stuttgart, Walldorf. Wir suchen einen Senior Business Development Manager Public mit einer ausgeprägten IT-Affinität und Verständnis für die Branche. Du bringst fundierte branchenspezifische Erfahrungen aus der öffentl...
Account Manager Global Media Operations (all genders)
Account Manager Global Media Operations (all genders). Account Manager Global Media Operations (all genders). Ownership of campaigns from cradle to grave with support from Managers as well as weekly delivery reports and campaign highlights to client and agency. Passion for and interest in all media....