Provision of Operational Service Support for NATO Enterprise Directory Service

EXPERIENCE AND EDUCATION :

Essential Qualifications / Experience :

2 years experience in various areas of :

Latest Virtualization Technologies and Operating Systems

Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft)

Latest Server Storage Client and Infrastructure Networking hardware technologies

Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator)

Enterprise Systems Management services methods and tools (i.e. SCOM SCCM SCVMM)

Experience in various areas of Software Engineering including some of the following

Email and collaboration services technologies (e.g. MS Exchange and Skype for Business)

Cloud Computing Systems such as Microsoft Remote Desktop Infrastructure and VMware Horizon

Design and implementation of Active Directory Federation Services in large enterprise environments

WEP Portal Technologies and High Availability Database Systems (i.e. SQL Cluster)

1 year experience support by professional certification in the implementation and administration of COTS products such as MS Windows Server Linux Oracle MS SQL VMware MS HyperV MS SharePoint MS Active Directory and Active Directory Federation Services MS Exchange MS Skype for Business Client OS (Windows Linux.)

Configuration management practices and tools

Knowledge of ITIL IT service management model

Experience and applied knowledge of Service Transition

DUTIES / ROLE :

Responsible for the delivery of 3rd level technical support for IT and Data Management Services in DCIS

Performs fault diagnosis using the IT and Data Management Services Management System

Supervises and carries out routine maintenance of IT and Data Management Services infrastructure management appliances and other NATO IT and Data Management Services equipment

Completes any changes to the system documentation

Completes backups and restores of IT and Data Management Services devices

Supports the work undertaken by the ID&E OPEX Engineers

Performs remote fault diagnosis on IT and Data Management Services as required

Performs on the Job Familiarization with the Customer

Collaborate with the stakeholders both internal and externals as necessary to coordinate efforts and ensure smooth execution of software support and development activities

Execute the processes of Incident Management Change Management and Release Management as required following the NCIA procedures

Key Skills

MAC,Active Directory,Service Support,End user,Access Points,trouble tickets,OS,Linux,Project Management,Service Management,Service Quality,Setup,Service Desk,hardware,Software Applications

Employment Type : Full Time

Experience : 5 years

Vacancy : 1