Technical Architect Service & Customer Experience Platforms (all genders)

Jobbeschreibung

A team that sticks together, always working with the latest technologies and insights and doing everything it can to inspire its customers - that is what awaits you at our Service practice at Accenture Song.

Sounds interesting? Then you could soon be part of this team at Accenture, one of the largest consulting and technology companies.

We advise leading companies on optimising and transforming their customer service. We are combing technology, design, and innovationto create a new world of service experience for our clients.

You will support our clients in improving their service and CRM processes by working as a technical expert with an international team on IT transformation projects from conception to go-live.

At Accenture, you create an environment for you to flourish in employing methods that align seamlessly with what you want to achieve in your career.

You remain flexible as part of a team full of unique people who make a difference together.

Your daily work

Build customer relationships and understand customer needs : You will advise our clients to help them transform their business models in a platform-driven, digital environment and become true customer-centric businesses by translating business needs into technical architectures.

Accompany the digitization of multinational companies : Within the project team, you will work with experienced colleagues to shape end-to-end customer management with new CRM, Contact Centre, AI / Bot, Voice of the Customer (VoC) or Loyalty platforms.

Work in a highly innovative environment : You will work with an international team that shares passion and expertise for platforms like Salesforce, ServiceNow, Sprinklr, Nice, Microsoft Dynamics, Genesys, or Qualtrics.

You will record the technical requirements and show clients which platforms and technologies, or which provider is best suited to fulfil these requirements.

Create change with Accenture : After the selection of providers, you will accompany the platform implementations from a technical perspective in close cooperation with a team of developers.

Who you are

Completed studies or relevant experience (3+ years) in the IT field and ideally previous consulting experience.

You bring technical expertise in the functionality and knowledge of the architecture of some of the relevant CRM, CCaaS, Bot, VoC or Loyalty platforms (e.

g. Salesforce, ServiceNow, Sprinklr, Nice, Microsoft Dynamics, Genesys, Qualtrics, ...) as well as a sound knowledge of customer-centred service and CRM processes.

Communication is your strong point, and you can express yourself clearly and confidently in English, German is a plus.

What we offer you

Flexible working time models, mobile working and the option to work from home

Comprehensive training programs, further education and training opportunities

Our work culture that promotes diversity & inclusion

A close-knit team that sticks together and supports each other, as well as regular events and activities to strengthen team spirit and celebrate joint successes

Life at Accenture

In this role, you’ll be part of Accenture Song . With empathy, creativity, and technology, we help our clients grow in the digital realm.

We bring together talented individuals from design, technology, communication, marketing, and strategy to create solutions that inspire and contribute to a better world.

The Accenture culture : Here, YOU are the catalyst for change

Your unique combination of skills, personality, and aspirations sets you apart. When distinct talents, strengths, and perspectives merge, the result is nothing short of extraordinary : ideas that propel the world forward.

This is we champion diversity and personal development at Accenture. Create a working environment where you truly thrive;

with responsibilities that resonate deeply; with a workload that is perfectly aligned with your capabilities; and methods that are tailored to your objectives.

How you wish to connect, further your development, and personally evolve rests in your hands. This is your career. We are mere facilitators, helping you shape it exactly as you envision.

Contact us

Still have questions? Then please contact our recruiting team by e-mail at recruiting [email protected] . We look forward to receiving your application via our online form.

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