At the moment Cross Border Talents is looking for German speakers to work in Athens, Greece. Are you interested in moving abroad?
Your Role as a Customer Advisor :
- Respond and record consumer inquiries / questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
Requirements
Requirements for the Customer Advisor :
High School Diploma or HigherNative / Fluent German;Good level of English, C1;Writing speed : 20 words per minuteActive ListeningGood Problem Solving SkillsStrong troubleshooting skillsBenefits
Cross Border Talent's Offer :
Paid travel Expenses;Accommodation in a hotel for the first 14 days, while at the same time there will be a company looking for a house according to your expectations;Renewable contract of 12 months;Health Coverage and Private Health Care;Attractive Salary with performance bonus;Working hours : 40h per week = is 8 hours per day / 5 days a week;Greek lessonsFree Real Estate Agency Fee