Head of Operations (m / w / d)

Intro Leading Last-Mile Logistics Across Europe We are a technology-driven logistics provider specializing in last mile delivery of e-grocery , general e-commerce , and food. We focus on same-day and scheduled delivery. In just a few years, we have grown into one of Europe's largest last-mile delivery players, operating in six markets and partnering with top-tier brands to ensure seamless, high-speed delivery to their customers. Our expansion into Germany 3 years ago has strengthened our portfolio, with e-grocery leaders like REWE and Knuspr relying on our expertise. Powered by GAIA, our unique logistics platform, we optimize operations in real-time, driving efficiency, scalability, and sustainability across the entire supply chain. Lead the Future of Last-Mile Logistics as Our Head of Operations Are you a strategic operations leader with a proven track record in last-mile delivery? Do you excel at optimizing processes, enhancing efficiency, and leading high-performing teams? We’re looking for a results-driven Head of Operations to take ownership of our last-mile delivery network, ensuring operational excellence, top-tier service quality, and the achievement of key business objectives. If you thrive in a fast-paced environment and are ready to shape the future of urban logistics, we want to hear from you. Tasks Key Responsibilities : Accountability for Operations & Financials Oversee last-mile delivery operations, ensuring the goals and KPIs are exceeded Develop and implement strategic plans to improve efficiency and standardize processes across teams. Negotiate with sub-contractors to secure favorable rates, and terms while maintaining quality standards. Represent DODO in operational topic negotiations with clients Manage relationships with third-party logistics partners (3PL) and clients Exceed budgeted efficiency, utilization and productivity across the business Exceed budgeted gross profit, optimizing all direct costs Continuously look for improvements, challenging the status quo Performance Optimization Analyze data, track service quality, and identify areas for improvement. Implement solutions to enhance operational efficiency, customer satisfaction, and overall productivity. Ensure optimized resources (vehicles, couriers, fuel, other dircet costs) are used to deliver the service to customers in an excellent quality Ensuring the planner settings are optimized for the operations for particular zone / client Ensure compliance with established service and operational standards. Team Leadership Lead and support a high-performing team spread across Germany by delegating tasks based on priorities and setting clear goals. Provide regular performance feedback, conduct evaluations, and ensure accountability. Motivate and inspire team members to achieve their best while fostering a collaborative work environment. Identify and support opportunities for employee development and growth. Handle conflict resolution effectively and communicate decisions regarding team compensation in alignment with company guidelines. Represent the operations team internally and externally, ensuring effective cross-department communication and collaboration. Act as a role model, demonstrating company values and fostering a positive culture within the organization. Requirements What We’re Looking For : Proven experience (7+ years) in managing large-scale (millions of orders +) and fast-growing operations, preferably in last-mile delivery or other areas of logistics. A track record of achieving business and operational goals in a dynamic environment. Strong leadership and team management skills Analytical mindset and a problem-solving approach to operational challenges. Structured and organized way of work Critical and strategical thinking Exceptional communication and negotiation skills with the ability to manage stakeholders at all levels. A proactive and results-driven attitude with the ability to thrive in a dynamic environment. Proficient in English and German at a professional level Food / grocery delivery experience is a big plus.