German speaking Sales Team Manager/Quality Analyst - Athens, Greece

Introduction

Über Foundever®

Foundever™ ist ein weltweit führendes Unternehmen in der Customer Experience (CX)-Branche. Mit 170.000 Mitarbeitern auf der ganzen Welt sind wir das Team hinter den besten Erlebnissen für über 750 der weltweit führenden und Digital-First-Marken.

Unsere innovativen CX-Lösungen, -Technologien und -Expertise sind darauf ausgelegt, die betrieblichen Anforderungen unserer Kunden zu unterstützen und den Kunden in den entscheidenden Momenten ein nahtloses Erlebnis zu bieten.

Responsibilities

Come and work with us.

We are looking for a talented and accomplished German-speaking Sales Team Manager / Quality Analyst to be responsible for supervising an assigned team to meet or exceed client / corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

As a Sales Team Manager / Quality Analyst in this project, your daily responsibilities will include :

• Manage a sales team by coaching, developing and motivating sales Advisors
• Continuously work to provide to Advisors the skills and knowledge to perform their job, together with opportunities for skills expansion and career development
• Apply a process of continuous review and proactive management of absenteeism and attrition for all Advisors in the team, ensuring return to work and exit interviews are completed
• Continually review and monitor work performance of all Advisors against agreed sales KPI’s, instigating appropriate corrective action, using performance management tools to manage any shortfall
• Undertake formal quarterly performance reviews and 1 : 1 monthly meetings with each Advisor, ensuring objectives are continuously reviewed and linked to business sales KPI’s
• Ensure Advisors are recognized and rewarded for outstanding achievements / performance in line with company mission and values
• Provide clear direction and guidance to ensure consistent achievement of key performance metrics
• Facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing ideas and best practice
• Maintain an environment which supports the spirit of teamwork, where Advisors are committed, loyal and take pride in working for the company;
• ensure actions from employee satisfaction survey are implemented and continuously reviewed
• Ensure accurate and timely communication of any client / campaign issues to Operations Manager
• Ensure that all sales advisor’s shifts correct registered to control worked hours as for wage accounting
• Ensure appropriate actions are taken to increase client sales
• Drive sales number growth by constant project follow up activities
• Continuously monitor agent calls in line with GOS, either via side by side or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved
• Monitor Sales Advisors’ performance on a daily basis, by taping, listening to, reviewing and evaluating calls
• Provide appropriate feedback to Sales Advisors on quality of service to ensure adherence to procedures and scripts, with the aim to increase sales in all aspects and to ensure consultative selling practices
• Preparation of reports according to defined qualitative and quantitative specifications of the client
• Implementation of short sales and communication trainings and measures

Qualifications

To succeed in the role, you will need to have :

• Fluent English (C1 verbal and written communication skills)
• Fluent in German (C1 verbal and written communication skills)
• Previous experience as a B2B sales advisor and / or other sales roles
• Ability to travel for training purposes
• Good organization / time management skills
• Strong Sales skills
• Strong communication skills
• Ability to work with a variety of people from diverse backgrounds
• Ability to solve problems and offer suggestions
• Ability to influence behavior
• Ability to adhere to all organizational policies and procedures
• Coaching skills
• Must hold EU citizenship or valid work permit for Greece
• Be located in Athens, Greece

Knowledge / abilities

• Ability to organize, prioritize and multi-task
• Effective management of time
• Experience of relevant sales training and sales coaching techniques
• Very good listening skills
• Ability to provide feedback in a positive, objective and supportive manner
• Able to effectively use Microsoft applications (i.e. : Word, Excel, PowerPoint, Project, Outlook etc)

Education and experience

• College degree or directly related work experience
• Essential minimum of 6 months call center experience in a sales project or 6 months experience in sales environment
• Previous training / coaching experience would be an advantage

Incentives

Go further with Foundever™

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

• Very competitive wages and stability
• Fully paid training
• Permanent contract
• Private healthcare
• Continuous learning / development opportunities
• Competitive career opportunities
• A safe, friendly, diverse, supporting and technological company
• International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
• EverBetter wellness program (Fitness room in our premises & Personal Trainer)

Contact information

Du wählst deine Ziele aus und wir helfen dir dabei sie zu erreichen!

Bewirb dich jetzt, schnell & einfach - Foundever’s Recruitment Team wird dich innerhalb von 48 Stunden kontaktieren!

Apply Today! German speaking Sales Team Manager / Quality Analyst - Athens, Greece