Head of IT Services

CWS Hygiene is the market leader in the field of sustainable hand and toilet hygiene and a pioneer in the field of sustainability in our sector. We would like to maintain and strengthen this position! Will you help us?

Your mission:

In this role, you will oversee IT initiatives across multiple business functions, including Service, Customer Care and Operations. You will ensure the successful execution of transformation projects, aligning IT solutions with business goals.

What else will you be doing as Head of IT Services?

• Act as the Business Relationship Manager (BRM), collaborating with functional process owners to develop IT roadmaps for Service, Customer Care, and other business functions;

• Serve as the first point of contact for IT-related issues, liaising between Business Services IT, third-party vendors, and business functions;

• Lead major IT transformation projects, focusing on customer experience improvements for field technicians and sales teams;

• Work closely with the HY PMO and CIO to build project roadmaps, allocate resources, and ensure capacity planning;

• Oversee IT project scoping, requirements gathering, and software deployment, ensuring projects stay on track;

• Lead ERP transformation projects, focusing on Microsoft Dynamics 365 (D365) and Microsoft Field Services;

• Oversee the Salesforce to D365 migration and integration with Google Cloud;

• Mediate between business and IT, resolving conflicts and coordinating company-wide IT strategy execution in close collaboration with stakeholders.

How do you contribute to a successful IT transformation?

At CWS Hygiene, we believe that the right personal and cultural fit is essential. You should be highly analytical, detail-oriented, and enjoy working in an interdisciplinary environment. Your profile should include:

• Thanks to your strong background in IT Services and similar experience in a senior role within an international matrix organisation, you can immediately "hit the ground running";

• You know how important it is for IT and business to work closely together, which means you are great in stakeholder management, open-minded and you enjoy balancing strategic and hands-on topics;

• You have a deep understanding of IT transformations, including system migrations and integrations (D365, Salesforce, ...);

• Fluent in English, good German knowledge is preferred.

What do we offer?

Working at CWS Hygiene means working in a dynamic and engaging environment where no day is the same. We are a large European organization where you can learn and develop a lot. Our core values are to think customer first, empower others, improve every day, compete for success and take ownership.

• Attractive salary package including a management bonus scheme;

• Various employee benefits like a good pension plan, daycare cost contributions, language courses, employee events, and discounts at online retailers;

• 30 holidays;

• Continuous opportunities to further develop yourself within a successful and dynamic international organisation!

About CWS Hygiene:

CWS Hygiene is market leader in the field of sustainable hand and toilet hygiene and floor care. You have probably seen us in the toilet of Berlin airport and/or you have seen our floor mats at the entrance of Edeka. You'll find us everywhere. On location or on the road, where you regularly see our pink trucks driving.

Together with 4,000 employees spread across 15 countries, we contribute to a healthier and safer tomorrow. Together we make the difference.