German Speaking Video Streaming Support - Athens, Greece

Join Patrique Mercier Recruitment JP as a German Speaking Video Streaming Support Specialist in the picturesque city of Athens, Greece! This role presents a fantastic opportunity to work with a leading tech company while enjoying the rich cultural heritage and vibrant lifestyle of Athens. As a vital member of our support team, you will assist German-speaking customers in navigating video streaming services, ensuring they have an enjoyable and seamless experience.

Responsibilities

• Assist German-speaking customers with inquiries regarding video streaming services via phone, email, and chat.
• Troubleshoot and resolve technical issues related to the streaming platform in a timely manner.
• Educate customers on how to effectively use the platform and maximize its features.
• Accurately document customer interactions and solutions in the CRM system.
• Collaborate with technical teams to escalate and solve complex customer inquiries.
• Engage in continuous training to keep up with product updates and enhance customer support skills.
• Provide feedback to improve overall customer experience and service processes.

Requirements

Benefits