Clinical Support and Product Development Specialist (mwd)

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse talented people to join Alcon.

WaveLight GmbH is a global leader in developing and producing innovative laser systems for use in eye surgery as well as surgical planning and image guidance for cataract surgeries. Since 2009 WaveLight has been a wholly-owned subsidiary of Alcon enabling gentle and highly precise correction of vision impairment.

As a Clinical Support and Product Development Specialist (m / w / d) supporting the R&D Clinical Team you will be entrusted to work at our location in Teltow near Berlin .

In this role a typical day will include :

• Work collaboratively with software and hardware development teams to define new product requirements and specifications
• Conduct clinical complaint investigations and prepare reports
• Manage and execute product evaluations with surgeons clinic staff and Alcon personal analyze feedback. Provide timely and accurate feedback / report to the R&D team
• Support new product introductions with customers
• Create customer-facing documentation
• Develop training materials and conduct training sessions for Alcon personnel
• Provide fourth-level support for application-specific support requests from the field

WHAT YOULL BRING TO ALCON :

Natural science degree (biomedical engineering etc.) or degree / trained in Optometry

Fluent in English (spoken / written)

Proven experience in customer service field service clinical support and training in the medical devices industry

Strong communication skills along with a solid work ethic and organizational abilities

Excellent knowledge of Microsoft Office particularly Word Excel and PowerPoint

NICE TO HAVE :

German language knowledge

Experience in operating and / or teaching the use of medical equipment preferably in ophthalmic devices

Knowledge of clinical complaint investigation management activities

HOW YOU CAN THRIVE AT ALCON :

You will get a competitive salary & benefit package

You will work in a welcoming and inclusive environment with highly qualified colleagues at a market-leading multinational team in Teltow near Berlin

You can contribute to the quality and compliance of innovative medical solutions

Alcon Careers

See your impact at Wenn Sie derzeit ein aktiver Mitarbeiter (intern oder extern über Zeitarbeit bzw. Dienstleister) bei Alcon sind klicken Sie bitte auf den entsprechenden Link unten um sich auf der internen Karriereseite zu bewerben. Vielen Dank.

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Required Experience :

IC

Key Skills

Sales Experience,Marketing,Customer Service,Communication skills,Military Experience,Retail Sales,Product Demos,Customer Support,Product Management,Product Development,Unity,Microscopy

Employment Type : Full-Time

Experience : years

Vacancy : 1