CX Design Researcher (m/f/d).

Job Description

Your Challenges

• Act as a trusted advisor for our Journey Teams with methodic & operational support
• Establish and grow the “research” focus within the Design Team
• Develop a scalable research framework: Create a structured approach that defines processes, best practices, and tools for research activities
• Build and maintain a research repository
• Ensure all research activities comply with ethical guidelines and data protection regulations, fostering trust and transparency
• Empower teams through workshops, training, and coaching to adopt customer-centric design methods & support with academy activities

Your Profile

• Education: Degree in Interaction Design, Service Design, Psychology, or a related field
• Experience: Minimum 5 years in Design Research, User Research, or related areas, ideally in a B2B context
• Expertise:Strong background in both qualitative and quantitative research methodsHands-on experience with state-of-the-art research platforms (e.g., Dovetail, Lookback, TheyDo)Solid understanding of user-centered design, Design Thinking, and agile methodologies, including workshop facilitationA portfolio showcasing impactful research projectsAbility to guide interdisciplinary teams through complex customer insightsProven experience working in cross-functional teams within agile setups
• Languages: Fluent English (C1) and good German skills (B2)
• Personality & Skills:Excellent storytelling and presentation skills for diverse stakeholdersAbility to translate complex findings into clear, actionable recommendationsOutstanding communication and collaboration skills

Diversity and inclusion are part of our DNA. We select solely based on the best talent. We therefore welcome applications from all individuals regardless of age, gender, origin, ethnicity, disability, or any other characteristics protected by law.

Please note that, for data protection reasons, we cannot accept applications via email. Kindly use our online application form instead.

Social Benefits

• You work with a high degree of autonomy and decision-making freedom
• Performance-based compensation and comprehensive social benefits
• Flexible working hours with 35 hour week, plus 30 days of vacation
• Hybrid working option for employees with children under 12 years: 3 days in Ludwigsburg, 2 days remote; otherwise, 4 days in Ludwigsburg, 1 day remote
• Everyone has Talent: Our talent management process supports your professional development
• In-house company restaurant
• Reserved places in a private daycare center nearby (for both under-3 and over-3 children)
• A modern company pension plan to complement your statutory pension insurance
• Additional private health insurance (e.g., dental insurance)
• A wide range of discounts through our Corporate Benefits Portal (e.g., on vacations, fashion, insurance, etc.)
• Mobility benefits: subsidy for the Germany Ticket, JobRad leasing, and e-charging stations in the free company parking garage with a company charging rate

Additional Information

Please include a portfolio with your application showcasing impactful work samples from your research projects.

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here.