Customer Delivery Lead (m / w / d)

SD Worx SAP Solutions is an international division within SD Worx that focuses on digital HR transitions primarily with SAP solutions. We transform our clients' HR organizations into true business support organizations through smarter technologies that drive organizations' strategies. Make cloud your legacy with SD Worx SAP Solutions!What do we have to offer?A people-oriented job in which you will shape, implement and guide digital HR solutions for our customers and take your clients and their businesses across Europe to the next level. Plus :  Acompetitive salary tailored to your experience and performanceWork-Life Balance : Flexible working hours and remote work options – everything is negotiable. Enjoy 30 days of annual leave, plus additional days off on Christmas Eve and New Year’s EveProfessional Development : Benefit from a personalized development plan and access to professional training opportunitiesCareer Growth : Whether you aim to specialize in your field or expand your skills in new areas, SD Worx offers plenty of opportunities to growWell-Being : Comprehensive health insurance, including an annual health package worth 600, a company pension plan, bike leasing through JobRad, capital-building benefits, and exclusive discounts through our corporate benefits program with over 800 top brandsTeam Spirit : Collaborate with national and international colleagues and take part in annual events like nationwide summer or Christmas partiesWhat do you have to offer?Business Expertise : Strong understanding of the products and services delivered by SAP Solutions to clientsExtensive Experience : Several years of experience as an SAP HCM ConsultantCommunication & Client Relationships : Ability to communicate effectively with clients and maintain strong relationships with stakeholdersLeadership Skills : Ability to prioritize tasks (based on client feedback and value), identify risks, and navigate obstaclesUnderstanding of Lean / Agile Principles : Ability to coach squad members in applying these principlesLanguage Skills : Fluent in both German and English, written and spokenWhich tasks can you expect ?- Scope ManagementLead governance and oversight for all AM & Technical ServicesAssuring SLA’s , timelines and SoW are coveredEscalation point for clients and internal teamsIdentify out of scope tasks and move them into the CR processEnsure go-live readiness for new clients with project manager- Resource Management Address any staffing requirement to staffing managementIdentify skills and expertise needs- Customer Relationship Management (CRM)Monitor, manage and foster strong "long-term" customer relationshipEnsure client satisfactionIdentify upselling and cross selling opportunities- Stakeholder & Communication ManagementInterface with all internal and external SD Worx Partners (MPS, IMP, Staffing, global AMO, Sales, AMS internally, suppliers)Adapt the RACI matrix in alignment with the local CDL.Manage transition from project to runDrive process improvement within the Global AMO- Financial Management / Procurement ManagementManage client financials as contracted and additional servicesManages 3rd party invoices and approves them- Integration ManagementDrives change. Regularly review and evaluate opportunities to improve the CDL best practices, CDL processes, methods, tools, guidelines and standards – in close cooperation with the Global AMO and the CDL communityFrom many places, we work as one, moving from better to best together.SD Worx SAP Solutions lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.