Client Consulting Manager

Team Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa and drives tangible impactful results for clients. Drawing on our expertise in consulting data analytics technology payments and economics VCA solves the most strategic problems for our clients.  VCAs core client segments include retail banks / issuers acquirers merchants fintechs payment enablers and governments.

Job Description

Specific Responsibilities include :

Lead consulting initiatives address client inquiries and serve as the main contact point for clients and internal stakeholders

Manage multiple priorities across various workstreams and projects simultaneously.

Identify potential project opportunities with clients for future engagements

Support clients in designing / developing new digital value propositions and digital processes in payments and daily banking

Perform client-specific analysis on client portfolio data including proprietary information such as customer demographics activity spend levels behavioral scores financial information among others

Drive client engagements to increase activation and usage of (digital) cards and the overall daily banking customer life-time value (CLV)

Support clients in developing strategic and tactical responses to increasing digital fraud and cybersecurity risks

Participate in developing frameworks approaches solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges

Join Visa internal teams in regular strategic & planning discussions to offer holistic Visa support to its clients

Collaborate cross-functionally (e.g. marketing sales risk innovation) and across global regional teams to execute projects in ways that use the breadth and depth of Visas resources

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

• Experience in the Germanic retail banking and / or payment (card) industry
• Relevant experience in strategy or management consulting with proven project deliveries and expertise in consulting and agile working methodologies
• Solid and relevant academic record (e.g. Master Degree in Economics Finance or similar)
• Project experience in a digital and technology-driven environment
• Technology digitally-savy mindset and with an understanding of consumer economics and behaviour
• High intellectual capability evidenced by strong analytical skills
• Ability to work independently
• Fluency in English and German (must-have for client work)
• Ability to partner and collaborate closely with other parts of the business (Product Marketing Account teams etc.)

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work : No

Employment Type : Full-time

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1