Site Engineer

The Opportunity to make a difference

As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a life full of hearing. We aim to give people the best lifelong hearing experience and access to innovative future technologies. We collaborate with the industry’s best clinical, research and support networks. That’s why more people choose Cochlear than any other hearing implant company. Learn and grow with us as we tackle the most complex challenges in helping more people to hear and experience life’s opportunities.

This is a fantastic opportunity for an experienced Site Engineer (Onsite Engineer) to be a technical support for all site related operations, procedures, and projects to ensure organizational efficiency and effectiveness.

Key responsibilities

The Site Engineer organises and maintains all site related operations, procedures and small projects to ensure the operational IT continuity of the site / s they are responsible for.

The position collaborates with the Global Service Desk, other Global Site Service, Applications and Infrastructure teams that are key to delivering and maintaining support to the site that meets and exceeds agreed Service Level Agreements (SLA’s).

Builds local trusted relationships and maintain regular communication to end users through use of the implemented IT Service Management toolset, IT processes and policies.

Your important part in the organization would be :

Customer Service Delivery

• Provide prompt 2nd Tier support to end user incidents and requests to resolve operational problems, Hardware, Application and Software support.
• Provide 2

nd

Tier IT end user support and work collaboratively with the relevant teams or customers to meet agreed SLA’s and standards.

You bring your Skills and Experience

To add value to Cochlear in this role you'll be able to demonstrate the following skills and experience in your application.

Minimum :

Ideal :

ITIL V4 Foundation certified

This role will sometimes require working out of hours including evenings and weekends to deliver on project and support initiatives and may also require at times occasional travel to support the wider group in implementation of initiatives or to backfill other team members.

If you feel your skills and experience match what we have mentioned, then Apply Now!

We are reviewing applications on the ongoing basis, therefore please submit your application as soon as possible.

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