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Complaints officer M / F

Complaints officer M / F

Hays LuxembourgSeimerich, DE
Vor 6 Tagen
Stellenbeschreibung

Our client, a European institution, is looking for a Complaints Officer who speaks English fluently. This temporary contract starts as soon as possible.

Responsibilities : b

  • Conduct basic conflict analysis of cases and identify information gaps.
  • Conduct research, including information regarding the parties to the complaint, contextual analysis including local, cultural, and other conditions relating to the case.
  • Draft presentations for inreach and outreach events.
  • Prepare articles and posts to support the team's communication efforts.
  • Prepare joint meetings and virtual meetings (draft agenda, dispatch documents).
  • Attend and document meetings as required.
  • Support with the administrative handling of service providers (facilitators / interpreters), e.g. invoicing.
  • Under the guidance of DR officers, draft public CM reports.
  • Provide support to DR officers and local facilitators in case management.
  • Data collection and analysis of DR specific data.
  • Update the Case Management System (CMS) and ensure all relevant and important case points are recorded on the CMS.

Academic qualifications and professional skills :

  • Bachelor's degree in a relevant field (e.g., Political Science, Law, Conflict Resolution, Management, Communication).
  • At least 3 years of professional experience in a related field.
  • Strong attention to detail and information management skills.
  • Excellent written and spoken communication and presentation skills.
  • Excellent command of written and oral English. Good knowledge of another EU language would be an advantage.
  • Ability to engage with diverse stakeholders in a multicultural environment.
  • Ability to prioritise tasks, meet deadlines, and work independently.
  • Previous experience with dispute resolution would be an advantage.
  • Experience of working with local communities in the developing world would be an asset.
  • Ability to use AI tools responsibly and effectively would be considered an advantage.
    • Jobalert für diese Suche erstellen

    Officer • Seimerich, DE