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Team Leader IT Support (m / f / d)

Team Leader IT Support (m / f / d)

GULP – experts unitedMönchengladbach
Vor 30+ Tagen
Stellenbeschreibung

Are you currently looking for a new challenge? Then we have just the thing for you, because our business partner is looking for an ambitious team leader in IT service who would like to take the next step in their career.

Here's what our clients offer

  • Corp Benefits - Percentages
  • Employee annual reviews
  • Job bike
  • Annual health day
  • Team building and employee events
  • Christmas party and summer party
  • Familiar environment
  • Free employee parking
  • Canteen & roof terrace
  • 13th monthly salary
  • VWL, pension scheme
  • Buddy program during onboarding
  • 1 day / week HO
  • Flexitime
  • Vacation : 30 and 4 half days, each on. Christmas Eve, New Year's Eve, Shrove Monday & Shrove Tuesday)
  • In-house massage
  • Company doctor
  • Book corner

Your tasks

  • You will manage the IT support team (in coordination with the head of department) with a total of approx. 6 employees in technical and disciplinary terms : You delegate tasks and responsibilities in a targeted manner You will ensure efficient personnel planning (duty and vacation planning) in line with the department's workflow You monitor and optimize work processes and the quality standards applicable in system management You manage, motivate and develop the team using regular staff appraisals
  • You have technical responsibility for hardware and standard software for employee workstations
  • Planning, monitoring, controlling and documenting IT services
  • You will set up and maintain a knowledge management system for processing 1st and 2nd level support
  • You will also be responsible for developing medium and long-term managed services strategies
  • Management of external service providers
  • You will be responsible for carrying out error analyses and subsequent troubleshooting for users and customers
  • Operational collaboration in the team is a matter of course for you, as is the management and implementation of projects (focus on migration, rollout and transition projects)

    • Your profile

  • Successfully completed technical degree in an IT-related professional field, such as a degree in computer science or training as an IT specialist (m / f / d)
  • Several years of professional experience in the field of IT services
  • Knowledge of setting up and operating Windows operating systems and applications required
  • Experience in managing employees and willingness to undergo further training in management topics; previous training is an advantage
  • Confident and friendly appearance, high social competence and a service-oriented way of working