Lead Delivery Service Partner Consultant (Sofort einstellen) - Amazon TA

The Sr. Third Party Logistics Manager is an equal parts advisor and operatingpartner to Delivery Service Partners (DSP’s). Amazon’s team of Third PartyLogistics Managers assist and guide our DSP business owners as they build andgrow successful last mile package delivery businesses within Amazon Logistics(AMZL). The Sr. Third Party Logistics Manager will help kick start a net newbusiness as well as being the bastion for expected excellence our partnersstrive towards. They will guide and advise on how to improve the businesses.The Sr. Third Party Logistics Manager will work alongside regional on The Road(OTR) Managers in areas of dual purpose related to transition ofresponsibility of execution of planning and DSP capability. The Sr. Third Party Logistics Managers find and execute value-creationopportunities and manages the DSP relationship across the entire lifecycle ofthe business, with focus areas around DSP sentiment, safety, compliance,performance and reliable capacity. As trusted advisors, Sr. Third PartyLogistics Manager’s work alongside DSPs to help solve their biggest challengesat a programmatic level; influence their business planning and strategy; andlook around corners to identify obstacles and recommend solutions, ensuringDSP owners make effective business decisions and are set up for success,whilst working to deliver quality. The Sr. Third Party Logistics Manager’s will work closely with a portfolio ofowners at different stages as they set strategy, help drive accountability andengagement, and motivate and track key performance metrics. They willcollaborate frequently with a wide array of integrated internal stakeholderssuch as Partner Relations (PAR), Value Added Service (VAS), Legal, fleet andnetwork health to name a few. The Sr. Third Party Logistics Manager’s supportowners by removing obstacles and improving financial, operational, and safetypractices at the network level. They facilitate and execute Monitoring andEnforcement Policies (MEP) and build two-way feedback channels with OTR teams,DSPs and WWEU Product and strategy. The Sr. Third Party Logistics Manager will be required to work flexibly andwill be required to travel between multiple sites to engage with businessowners weekly to carry out their role effectively. The role is field based andrequires a significant level of travel. Key job responsibilities - Safety : Partnering with OTR Safety and OTR Regional Managers to ensurebusiness safety compliance. - Performance : Guiding owners as they scale their business and manageoperational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period. - Performance : Supporting owners as they onboard to the program and prepareto launch (this will be on the basis of a net new launch only) - Performance : Coaching business owners to run compliant, safe and highperforming companies (SLS metric deep dive) - Experience : Identifying workflow inefficiencies and working to formulateand implement operational improvements at the network level and to improve theindividual DSP owner experience. - Experience : Developing the relationship between Amazon and our DSP partners(DSP sentiment improvements) - Experience : Communication alignment to DSP business owners following closecollaboration with OTR partners. - Be the voice of the DSP within and represent them within the AMZL business. - Coach and ensure effective upskilling and utilization of tools. - Deep dive to identify customer metric improvement opportunities. - Champion the consistent application of Last Mile processes within DeliveryStations – challenge UTR processes that impact OTR. - Improve driver standards to protect brand image A day in the life You’ll be based at one of our sites. Being on site allows you to stay close toevery part of the delivery process and means you have visibility of everythingto guide our logistics partners. You’ll look after all elements of our partnerrelationships, from getting the contracts in place to keeping track ofperformance. This role is all about clear communication. You’ll be in daily contact withthe partners you manage to make sure they have everything they need to carryout deliveries on time. About the team Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnershipwith third-party distribution businesses. We utilise creative thinking andcontinuous improvement initiatives to get millions of physical products intothe hands of our customers. Our goal is to make our customers’ deliveryexperience as smooth as possible and roll out global delivery solutions forour newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants. There are two sides to what we do. Our ‘under the roof’ associates processmillions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through thenight. We focus mostly on operations, with 247 shifts in most of ourlocations. Meanwhile, our ‘on the road’ people work with Amazon Flex - a network ofdelivery contractors. Every year, we continually raise the bar for customerexperience with new, innovative delivery services. We look for new ways toovercome industry wide logistics challenges and new ideas to reduce our carbonfootprint, supported by a portfolio of cutting-edge vehicles (includingElectric Vehicles) and technology to help us do just that. ### BASIC QUALIFICATIONS- Bachelors degree. - Experience in Operations, Last Mile or account or relationship management,small business logistics, or retailvendorsupplier management. - Experience working with third party resources on a regionalnational scale. - Experience working with a contingent workforce in a business with peakseasons. - Strong analytical capability track record of digging into data and findingsolutions for a variety of operational problems. - Flexibility to work occasional non standard working hours as businessdemands during peak periods. - Advanced proficiency in English and German. ### PREFERRED QUALIFICATIONS- Experience leading process improvements through Lean process, Kaizen, andSix Sigma. - Experience project planning in ambiguous environment - Strong communication (public speaking and writing). - Enjoys analytical work and using data to provide thought-provoking andworkable solutions. - Proven experience of helping teams achieving goals. 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