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German Helpdesk Support, Oracle Restaurants. Restaurant, Point of Sale / POS experience preferred

German Helpdesk Support, Oracle Restaurants. Restaurant, Point of Sale / POS experience preferred

OracleGreater Dusseldorf Area, Germany
Vor 13 Tagen
Stellenbeschreibung

3 days working onsite in Dusseldorf office - R olandstrasse 44,

Job Description

Do you want to work with exciting customers in the food and beverage industry? If you have a passion for tech, a customer-centric approach, and a background in helpdesk support, come and grow your career with us.

Oracle is a technology leader that’s changing how the world does business. We're looking for a strategic problem-solver to deliver post-sales support to our customers, helping them gain real value from the Oracle Electronic Support Service. You’ll be the main point of contact for new clients, introducing them to Oracle and building their relationship with our support teams.

Why work at Oracle

  • A competitive salary with exciting benefits
  • Office and flexible working
  • Learning and development opportunities to advance your career
  • An Employee Assistance Program to support your mental health
  • Employee resource groups that champion our diverse communities
  • Core benefits such as life insurance and access to retirement planning
  • An inclusive culture that celebrates what makes you unique

What You’ll Do

We need you to understand operating systems, hardware, software, networks, and how they work together. You’ll support our customers with technical and non-technical issues such as product compatibility, support, shipping, and electronic support fixes.

  • Answer support calls and queries in German
  • Provide solutions to customers or pass their case to the relevant team
  • Resolve issues in real-time where possible
  • Manage escalations and advise our teams on customer issues
  • Update cases in our customer database
  • Communicate case progress to customers
  • Meet or exceed individual and company targets
  • Experience in POS Systems and from the Restaurant / Hospitality environment as well as helpdesk support would be advantageous.
  • Fluent German
  • Shifts allocated between 08.00-18.00
  • 3 days per week in office required

    • At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

    About Us

    As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

    When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

    We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

    Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.