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German Speaking - Customer Support iGaming in Malta - Relocation Included

German Speaking - Customer Support iGaming in Malta - Relocation Included

Next Job AbroadMunich, BY, DE
Vor 19 Tagen
Anstellungsart
  • Homeoffice
  • Quick Apply
Stellenbeschreibung

Next Job Abroad is excited to announce an opening for a German Speaking Customer Support Agent within the thriving iGaming industry in Malta. This is an amazing opportunity for those who are eager to leverage their language skills in a vibrant and culturally rich environment. We are dedicated to providing our customers with unparalleled support, and we are looking for passionate individuals to join our team.

As a Customer Support Agent, you will play a crucial role in maintaining our reputation for excellence by ensuring all queries from our German-speaking clientele are handled promptly and professionally. We offer comprehensive relocation support to make your transition to Malta as smooth as possible.

Key Responsibilities

  • Provide top-notch customer service via live chat, email, and phone to our German-speaking customers.
  • Resolve customer inquiries, issues, and complaints with accuracy and empathy.
  • Assist customers in navigating our gaming platform and enhance their overall experience.
  • Collaborate with team members to achieve service level targets and maintain quality standards.
  • Record customer interactions and feedback accurately in our support systems.
  • Engage in continual learning by participating in product training and service workshops.

Requirements

  • Fluent in German and proficient in English ; additional languages are a plus.
  • Previous experience in customer support or a related role is an advantage.
  • Strong communication skills with the ability to build rapport with customers.
  • Ability to thrive in a fast-paced environment and handle multiple inquiries simultaneously.
  • Familiarity with CRM systems and customer support software is desired.
  • Ready to relocate to Malta and embrace a new cultural experience.
  • Interest in gaming and understanding of the iGaming industry is a plus.

    • Benefits

  • Career growth opportunities in a renowned iGaming company.
  • International & diverse work environment.
  • Competitive performance bonuses .
  • Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
  • Hybrid working setup.
  • Yearly salary €25.000 excluding bonuses.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Work for a Great Place to Work- Certified Company.
  • Relocation package (reviewed case by case)
  • This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!
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    Speaking Customer In • Munich, BY, DE