Customer Service Specialist

Summary

As Customer Service Specialist (f / m / d) at em-tec you will be the first point of contact for all our customer inquiries regarding our products and services. Customer centricity and satisfaction are therefore your top priorities. Your role is to ensure a positive and efficient customer experience by responding to questions, resolving issues, and addressing concerns internally and externally. You will be the primarily responsible for managing order processing and maintaining customer relationships.

Essential Duties and Responsibilities :

Order Management :

• Drive the entire order process from quotation to invoicing as the main person responsible
• Create order, shipment and invoice documents within our ERP system, ensuring that all actions are properly documented and aligned
• Create customer-specific offers in collaboration with the respective Sales Manager
• Prepare necessary export documents for international shipments and track them until they arrive at their foreseen destination
• Actively manage larger frame orders, with a focus on both shipped and outstanding demand

Customer Relationship Management :

Data Quality and Compliance :

Qualifications / Requirements :

Personal Attributes :

SWE #LI-EO1