MAINTENANCE & SAV
The company :
SolarCleano is an ambitious and agile SME located in Luxembourg. Today almost half of the turnover is performed outside Europe and exports play a major role in our company development and corporate identity.
Job summary :
SolarCleano is looking for a maintenance and SAV technician to help service our growing fleet of robots.
Deal with day-to-day repairs of the working robots and help to send parts and trouble shoot robotic issues directly with our clients.
Required Experience :
- Communication skills : You must be able to understand the clients needs, find and fix the issues in a polite and professional manner.
- Time management skills : You must be able to adapt quickly and learn to prioritise.
- Teamwork skills : Be able to work independently while having a good team spirit.
- Technical skills : A working knowledge of electrical and mechanical engineering.
- Languages : Professional competence in English : Portuguese, Spanish, Dutch or another European language would be considered an advantage.
Preferred Experience :
Not necessary to have previous experience, but must be ready to learn and adapt in a young and dynamic environment.
Day to day activities :
To handle and respond in a timely manner to phone calls and emails from clients.Listen, build a relationship of trust, and project a positive image of SolarCleano from the first contact.Provide answers and / or solutions adapted to the request of our customers.Ensure that the clients files are kept up to date in terms of technical and commercial information.Follow up on spare parts that are sent on clients request and then the subsequent returns.Keep all procedures up to date and relevant.Keep track of logistics for all clients.