CUSTOMER SUPPORT CENTER ENGINEER 1

Take part in the Sustainability Industry!

Every day in 25 countries, we (9,000 people) create the sustainable solutions the world needs by inventing the technologies of tomorrow across the entire spectrum of industry : from metallurgy to advanced logistics, from cement plants to the tech industry, from the IoT to aerospace.

By Joining Fives, you'll become an entrepreneur who is involved in the design and management of the project from start to finish. Come and work with a group of passionate women and men, proud to be pioneers and above all proud to make the world move forward.

CUSTOMER SUPPORT CENTER ENGINEER 1

Legal Entity : Fives Intralogistics S.p.a. Country : Germany State : Baden-Württemberg City : Stuttgart Job Family : Aftermarket and Services Job Type : Permanent position Work Location : Hybrid Compensation :

Report to the Customer Support Center Manager (CSCM) and are responsible for providing technical assistance and problem-solving support to customers. They are responsible for the provision of additional services and carry out support activities for the service organisation.

This role requires a great attitude to problem solving, knowledge of technologies and machines, in-depth knowledge of programming and software design, and proven experience in a technical role.

RESPONSIBILITIES

To ensure a timely response to the requests of the customers - for which they are the technical reference point – and to guarantee the provision of ancillary services.

MAIN TASKS

• To collect and respond to calls for from Customers.
• To manage support tickets assigned to them until resolved.
• To interface with the Customer in order to identify and resolve technical issues.
• To support the Spare Parts Department for the procurement of materials.
• To report the assistance intervention for the purpose of informing the Customer and drafting a historical database for consultation.
• To set up, execute and control the design of plant modernization orders.
• To be available for short periods of travel
• To make themselves available outside working hours during their on-call shift.

REQUIRED SKILLS AND ABILITIES