Desktop Support Engineer L2 DE

Manage Windows OS (7-10) Active Directory and Group Policies

Support Office 365 antivirus and encryption solutions

Troubleshoot PC hardware / software issues

Administer mobile devices (iOS / Android) via MDM

Provide helpdesk support via ticketing system

Be available for occasional after-hours support

Requirements

Degree in IT or equivalent experience

CompTIA A or MCP certification preferred

Hands-on experience with AD GPOs and Office 365

Strong troubleshooting and problem-solving skills

Ability to multitask and meet deadlines

Excellent communication and customer service skills

Cloud experience (Azure Intune)

Network basics (TCP / IP VPN)

Working technical knowledge of Windows operating systems to allow for resolution of issues, or full rebuild of the PC using client specific documentation provided by the client. Working technical knowledge of Microsoft Office Products, antivirus products, desktop services to allow for resolution of software application issues. Ability to utilize provided knowledge article to resolve issues with client specific applications. Customer-facing soft skills including strong verbal and written communications Ability to apply intermediate level of subject matter knowledge to solve a variety of common IT issues. Exercises independent judgment within defined practices and procedures to determine appropriate action.

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3000 - 3000