LEAD DEMAND PLANNING & ORDER FULFILMENT, CLUSTER 2

Department Details

Role Summary

The Demand Planning / Order Fulfillment Manager is responsible for managing the Demand Planning process and ensuring efficient order fulfillment to meet customer requirements. They collaborate with various teams, including Sales, Production, Global Logistics, Third Party Logistics providers and Customer Service, to optimize the supply chain and ensure customer satisfaction

Key Responsibilities

• Analyze historical sales data, market trends, and customer forecasts to develop accurate demand plans.
• Collaborate with sales and marketing teams to gather inputs and insights for demand forecasting.
• Utilize demand planning software / tools to generate forecasts and monitor accuracy.
• Identify and analyze demand patterns, seasonality, and other factors impacting demand variability.
• Provide input for production and procurement plans based on demand forecasts
• Receive and review customer orders for accuracy, completeness, and feasibility.
• Coordinate with Production, Inventory, and Logistics teams to ensure timely order fulfillment.
• Monitor order status and resolve any issues or discrepancies that may arise.
• Communicate order updates, delays, or changes to customers and internal stakeholders.
• Collaborate with the Global Logistics team to optimize transportation and delivery processes.
• Track order fulfillment metrics, such as order cycle time and on-time delivery and identify areas for improvement.

Educational Qualifications

Required Education Qualification :

Required Experience : 10 - 12 years