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Manager Field Service

Thermo Fisher ScientificGermany

Vor 30+ Tagen

Anstellungsart

Vollzeit

Homeoffice

Stellenbeschreibung

Develop and implement strategies to provide effective customer support in the region.

Achieve a high level of Customer Allegiance.

Foster the growth, coordination, and continuity of a team of Field Service engineers and Supervisors who consistently exhibit outstanding performance and motivation, while providing support to different service areas and product lines.

Maintain professional service support and processes through qualified external service providers.

Achieve goals for operational and business performance.

Manage regional P&L in line with plan / budgetary requirements.

Partner with our commercial teams to deliver profitable customer deals that exceed expectations.

Successfully address customer issues and maintain a positive and professional company image when dealing with difficult interactions.

Drive high quality and continuous improvement through our Practical Process Improvement Business System.

Requirements :

Bachelor's or advanced degree in business, marketing, mathematics, or sciences.
10+ years of experience, including at least 2 years in a management role.
Thorough understanding and extensive experience in working with external service providers.
Excellent written, oral, and presentation skills in English.
Strong people leadership skills and a professional attitude.
Ability to energize teams and integrate across matrix organizations.
Comprehensive computer skills including database development, searching, and proficiency in PowerPoint, Word, and spreadsheets.
Honest, independent, self-disciplined, innovative, and responsible.

Join us at Thermo Fisher Scientific and be part of a diverse team that values integrity, intensity, innovation, and involvement. We are committed to enabling our customers to make the world healthier, cleaner, and safer.