German-speaking Customer Support Agent for Bank in Malta

Looking for more than just “a job in customer service”?

How about building a career in financial services while living on a Mediterranean island where your lunch break might include sunshine, sea views, and coworkers from all over the world?

Our client is growing their German-speaking team in Malta and is looking for someone who enjoys working with customers, understands sales, and wants to develop professionally, not just answer tickets forever.

This role combines customer service, sales, and financial operations, giving you a broad understanding of how a modern financial business actually runs.

The Role (Where service meets sales)

You’ll be part of the German team, working closely with your Team Leader and cross-functional departments like Payments and Collections. Your work sits right at the heart of the customer journey.

You will :

• Guide customers through onboarding and ensure documentation is handled correctly
• Support customers via phone, email and SMS with clear and professional communication
• Provide accurate information about financial products, services and payments
• Work actively with sales strategies. Not pushy selling, but smart, structured customer engagement
• Collaborate with internal departments to ensure smooth and transparent processes
• Help maintain a high-quality customer experience while staying compliant with regulations and company policies

Not just a support role

This position gives you insight into sales, operations, compliance, reporting and process development, which means you’re building skills that go far beyond “standard CS”.

You may also :

If you’re ambitious, this kind of exposure is gold. It’s how people move into senior operations, team lead, compliance or sales roles later on.

Requirements

You’re someone who combines structure with people skills.

Benefits

Why Malta?

Because life outside work actually matters.

Living in Malta means :

You’re not just changing jobs. You’re upgrading your lifestyle.

What our client offers

This is a company that values collaboration and initiative. They invest in their people, both professionally and personally.

You can expect :

If you want a role where you learn how a financial business really operates, while living somewhere people usually go on holiday — this one’s worth a serious look.