Software (Technical) Support Engineer (f / m / d)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to work beyond the cutting-edge continuously pushing the boundaries ofscience and engineering to make possiblethe next generations of technology join us to Make Possible a Better Future.

What We Offer

Location : DresdenDEU

At Applied we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness health and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits .

Youll also benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Applied Materials is the leader in semiconductor materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. Our innovations make possible the technology shaping the future.

We are looking for a Software (Technical) Support Engineer to join the team in Dresden Germany in support of our CGA based process tools.

Your key responsibilities as a Software (Technical) Support Engineer :

• Software System Troubleshooting - analyze reported problems & validate solutions provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues ( Microsoft Server / Network Topology / Applications )
• Software Installation & Imaging - Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF) document & perform first of kind installs on High Volume Manufacturing tools (HVM) develop & train on Software procedures
• Software Test & Validation - Collect & incorporate customer specific test scenarios construct simulators for testing & troubleshooting execute test plans to validate software releases (test suit)
• Create test and verify installation / upgrade instructions for Applied Materials product releases.
• Understand research and resolve internal and external application and systems issues investigate in customers high value problem (HVP) systematic bugs or systematic software failures.
• Customer Engagement & Training - Foster customer trust in Applied Materials Software consult on Factory Automation scenarios (FA) resolve questions on tool operations & settings
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance integration and database management issues. Deliver updates and reports to managers partners and peers.

Your education and experience

What you can expect from us :

Make Possible with Applied Materials.

Additional Information

Time Type : Full time

Employee Type : Assignee / Regular

Travel : Yes 50% of the Time

Relocation Eligible :

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

Key Skills

International Development,Accountancy,C#,ESL,Java,Jboss

Employment Type : Full-Time

Experience : years

Vacancy : 1