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Customer Success Manager

myroom24 GmbHBerlin, Germany

Vor 30+ Tagen

Stellenbeschreibung

Welcome!

myroom24 is changing the way people live in Germany, Austria & the Netherlands. Next stop : All of Europe and the world. Do you want to develop the living concept of tomorrow and empower people to live more flexibly & independently? We could be a perfect match.💕

Experienced team is there to help

myroom24 employees are not afraid of challenges

because they know they have the best team behind them. Our recipe for success

is no secret : short decision-making routes are the basis for flexibility and

creativity we need to move ahead. We are an international team with drive and

spirit and we love what we do. 😇

Sustainability makes the difference

Through our sophisticated concept, we

create sustainable living spaces from so far unused potential. 🌿

Put your career in hyperdrive

Strategic investors have taken us under

their wings 👀 so myroom24 has all it takes to grow. Fast. Which

means you can too. And you get all the tools, support and freedom you need to

make the most of every opportunity that comes your way.

Tasks

Acquisition of new customers and partners

Daily communication and customer service for our national and international

customers

Administrative CRM maintenance of customer data

Process customer requests by phone (inbound) and in writing (mail)

Edit tickets in the ticketing system and work closely with your team

Develop new strategies and build the pillar of growth in the company

You are a friendly intermediary between hotel partners and customers

Communicate across the business with Customer Service, Business Development, Marketing, Sales and Product teams

Requirements

1+ years of experience in Sales, preferably in start-up, agency or hyper-growth environments

Experience in the hotel industry is a plus

You are convinced that "learning by doing" is the right approach to personal development and are constantly looking for new challenges

Excellent written and verbal communication

skills in German and English

Empathy. You understand the motivations and aims of your

opponent and can adapt to him or her perfectly.

Self-confidence. You know who you are and what you can do and approach

people openly.

Teamspirit : The work in the team motivates you and you have joy to

bring in own ideas

Passion. You set your own benchmark and make sure you get the

job done.

Benefits

Attractive compensation . Competitive salary

Work hard, rest hard . 30 days paid vacation

Grow yourself . Annual 1.000€ Learning & Development budget

Location . Cool & modern office at the Kurfürstendamm

Gedächtniskirche with with super connection to bus and train

Mobility. BVG ticket goes without saying

Culture. Regular team lunches and company events

Best tools . MacBooks and everything else you need

Friends & Family Bonus . Take benefit of our Friends & Family

prices for our own hotels

You are interested? Then let's make it easy

Just get in touch by phone 0178 9266644

and let's talk first 🤙.

Either way, we look forward to meeting

you! 🙌

myroom24 turns a hotel into your home. Fully furnished, with Wi-Fi and cleaning service. You can move in and out flexibly and enjoy all-round support.