Customer Care Agent (f / m / d)

Customer Service Management : Der Customer Care Agent (m / w / d) ist für unsere Kunden stets erreichbar und sorgt für deren zufriedenstellende Betreuung. Zu Deiner Hauptaufgabe gehört die Bearbeitung aller Arten von Kundenanfragen.

Dein Aufgabengebiet :

• Bearbeitung aller Arten von Kundenanfragen (Fragen, Wünsche, Probleme) per Telefon und E-Mail via Ticketsystem
• Unterstützung in der Kundenbetreuung bei diversen Kundenanfragen
• Klärung offener Posten für den Gesamtbereich CSM Deutschland in enger Zusammenarbeit mit den jeweiligen Kundenbetreuern und entsprechenden Fachabteilungen
• Eigenverantwortliche interne und externe Korrespondenz auch in englischer Sprache
• Übernahme von Projekten
• Pflegen und Verwalten von Datenbanken sowie Dokumentation und Verwaltung von bereichsinternen Prozessen

Deine Qualifikationen :

Deine Kompetenzen :

Was wir anbieten :

BEWARE - RECRUITMENT FRAUD

It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https : / / www.vestas.com / en / careers / our-recruitment-process

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry's global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 29,000 employees globally, we are a diverse team united by a common goal : to power the solution - today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.