Service Level Engineer (all gender)
Make it happen
YOU...
- are a member of the SPO Technical Team in the domain of the Service Provision, specifically in the area of Service Level Management
- support the Service Level Manager for any issues related to the KPIs and for the overall achievement of the following tasks
- are responsible for Data collection and producing the KPI Reports
- support Service Level Reviews
- are responsible for supporting the chairing of the KPI Review Boards (including generating Minutes of Meeting and following up on Actions)
- review any KPI violations and recommend any correction actions
- analyze any changes to the KPI Regime including Validation
- perform Financial Simulations as required
- perform KPI Impact Analysis for any Infrastructure upgrade or Operational changes / improvements
- provide suggestions for improvement to KPI definitions
Be our forward thinker
YOU...
- have university degree in a relevant field (e.g. Commercial Engineering, Economics, Engineering, Physics, Computer Science, Telecommunications or Electronics), appropriate high school degree or relevant work experience
- have experience in similar activities, better if acquired in Space or Defence programs, or in highly security-sensitive commercial sectors (e.g. finance)
- have experience in the Galileo program, and especially knowledge of the Galileo-specific accreditation processes and methodology, will be a preferential factor
- have in-depth knowledge and experience of methodologies involved in the service level management (KPI, metrics, calculation of liquidated damages)
- have in-depth knowledge and experience of methodologies involved in system and service monitoring
A home where people learn and thrive
- Permanent Employment
- Attractive Salary
- Mobile working in consultation
- Individual Trainings
- Flexible Working Hours
- Employee Events
- Wellpass
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