Software Engineer (DevEx)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

As a DevEx Engineer at Cognigy, you’ll be a key enabler for our Engineering organization, delivering streamlined, secure, and efficient development experiences. You’ll work across our CI/CD infrastructure, developer tools, and internal platforms to automate and optimize engineering workflows. This role is pivotal to ensuring scalable, compliant, and frictionless development.

You will collaborate with Engineering, SRE, Security, and QA teams, helping us improve product quality, operational excellence, and delivery speed. From container orchestration to internal CLI tools, you’ll be at the heart of what powers our teams to build next-gen AI solutions

How will you make an impact?

• Empower Developers – Build internal tooling and workflows that boost productivity and satisfaction.
• CI/CD Optimization – Enhance performance across pipelines (e.g., caching, parallelization, resource usage).
• Security & Compliance – Implement automated solutions (e.g., Vanta, Snyk) to enforce secure software delivery practices.
• Dev Environment Standardization – Ensure scalable and reproducible environments using Kubernetes, Helm, and Terraform.
• Monitoring & Observability – Improve logging, alerting, and insight generation using Grafana, Kibana, and Sentry.
• Infrastructure Ownership – Design secure, scalable automation solutions and lead platform-level architectural improvements.
• Collaboration & Mentorship – Partner with SRE/Core teams and support junior engineers with knowledge sharing.
• Operational Excellence – Proactively propose and lead cross-team improvements to drive engineering success.
• Developer Lifecycle Management – Manage onboarding/offboarding tooling and access provisioning securely.
• Customer Engagement – Participate in architecture/security discussions with customers when needed.

Have you got what it takes?

• 5+ years of experience in backend software engineering, preferably in a platform or DevOps role
• Deep experience with Kubernetes, Helm, Terraform, and modern infrastructure-as-code practices
• Proficiency in backend development using TypeScript/Node.js, Python, or Golang
• Strong Linux terminal skills and experience with container debugging
• Familiarity with CI/CD systems (e.g., GitHub Actions, Jenkins) and pipeline optimization techniques
• Experience with security and compliance tooling like Snyk, Vanta, or equivalent
• Hands-on knowledge of cloud platforms (Azure, AWS preferred)
• Proven ability to collaborate, mentor, and lead process improvements across engineering teams
• Observability expertise (Grafana, Sentry, Kibana) and a systems-thinking mindset
• Comfortable making architectural decisions and owning secure, reliable developer infrastructure
• Incident Response & Decision Making – You stay calm under pressure, make decisions with urgency when necessary, and are comfortable being on call for emergencies when needed.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About Cognigy

NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI—instantly, across every channel and in 100+ languages.

Requisition ID: 9200
Reporting into:
Role Type: Individual Contributor

#LI-Hybrid

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.