Customer Service Agent France

PERGOLUX is a rapidly growing e-commerce company in the Home & Garden sector that designs manufactures and sells Pergolas. Founded in Norway PERGOLUX is constantly looking for growth opportunities and is already available in more than 15 countries in Europe Australia North America and South America.

If you have a passion for outdoor living products and a desire to work in a high-performance team with amazing colleagues - youve come to the right place!

We make the dream possible. Be part of our dream team!

What Youll Do :

• Handle complex customer inquiries and escalations professionally across multiple channels (phone email chat)
• Provide expert advice for technical and installation questions
• Independently manage cancellation requests claims returns and refunds including the verification and accuracy of issues
• Collaborate closely with transport service providers logistics warehouse and product development teams
• Ensure high customer satisfaction and improvement of our NPS
• Mentor and support junior team members
• Data maintenance and process optimization to increase efficiency and service quality

What Youll Do :

What Were Looking For :

What we offer :

Start Date

We look forward to receiving your application and resume!

For exciting insights into PERGOLUX culture visit our LinkedIn or Instagram pages :

Key Skills

Corporate,Lighting,Marketing & Advertising,Back Office

Employment Type : Employee

Experience : years

Vacancy : 1