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Engineer, Customer Support (m / f / d)
2230 Laser Imaging Systems GMBHJena, GermanyVor 30+ Tagen
Anstellungsart
- Vollzeit
StellenbeschreibungUniversity Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent experience Good practical skills in electronic, electrical, pneumatic, mechanical assembly Ability to read and work with engineering drawings, schematics, and technical manuals Excellent analytical problem-solving skills Good presentation and interpersonal skills Good communication skills in English and German Proficiency in MS office tools Willingness to travel to customer sites on a regular basis (roughly 25%) for onsite support and service & systems installation
Description
- Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location
- Preparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problems
- Representing the company to the customer and accountability for customer satisfaction with service
- Coordinating actions with customers to minimize downtime
- Training and Support service engineers world wide
- Communication with all partners in a timely manner
- Effectively present information to management
- Comply and follow all procedures within the company security policy
- Adhere to all safety and health rules and regulations
Minimum Qualifications