German Customer Representative

Location: Lisbon Portugal
Start date: 4 December 2025
Work type: On-site
Schedule: Full-time 39h/week

About the Role

We are looking for a German-speaking Customer Service Representative to join the Seller Support Team in Lisbon.
In this position you will support online sellers by providing professional solution-oriented assistance to help them succeed on the platform.

Main Responsibilities

• Provide high-quality customer service to sellers through phone chat and email.

• Manage inquiries related to accounts orders and platform processes.

• Identify opportunities to improve sellers performance and drive their success.

• Maintain detailed and accurate case records in the system.

• Ensure all communications meet the brands quality standards.

• Collaborate with internal teams to resolve complex issues efficiently.

Requirements

• Native or fluent German (C2) and good English (B2).

• Minimum 1 year of experience in customer service telesales account management or customer success ideally linked to business development.

• Sales awareness and the ability to influence seller success (mandatory).

• Strong communication empathy and problem-solving skills.

• Flexibility to work on rotating shifts including weekends.

Working Hours

• Monday to Sunday rotating shifts:

  • 08:0017:00 or 09:0018:00 (2 rotating days off)

• Later stage: Possible 24/7 rotation (to be confirmed by the client).

Compensation and Benefits

• Base salary: 1100 14 months

• Performance bonus: 100 11 months

• Meal allowance: 7.23 per working day

• Transport allowance: 20 per month

• Health insurance: active from day one

Why Join Us

• Work for one of the most innovative global tech companies.

• Develop your customer service and sales skills in an international environment.

• Receive full training and continuous support.

• Enjoy great benefits and the vibrant lifestyle of Lisbon.

• Base salary: 1100 14 months
• Performance bonus: 100 11 months
• Meal allowance: 7.23 per working day
• Transport allowance: 20 per month
• Health insurance: active from day one

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full Time
Experience: years
Vacancy: 1