Lead - Solution Engineer

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

We are looking for a Lead Solutions Engineer to support the continued growth of our business in Germany. You will play a critical role by being the technical expert that helps our team with closing new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks in the region.

As a Lead Solution Engineer you will utilize your strong technical, business, and customer skills to provide a deep level of technical consultation to prospects and customers to support sales and channel goals. Lead Solutions Engineers are responsible for articulating our value proposition, technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement / support, ITSM / ITIL and cloud based infrastructure. You have a passion for growing customer partnerships, presenting value based demos to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Role Profile

• Engage with various mid-market and enterprise customer at all levels
• Foster key relationships with sales Account executives and prospects and drive pre-sales engagements
• Mentor junior solution engineers with technical strategies and approaches to solving customer problems
• Drive high levels of customer satisfaction
• Ability to work as part of a team and work closely with your extended teams
• Keep informed and deliver new product updates with internal and external stakeholders.
• Nurture long-term partnership value by becoming a trusted advisor to customers,
• Drive the technical win by evangelizing, enabling and engaging with customers
• Work alongside Account executives providing domain expertise to assist in closing business
• Participate in pre-sales efforts : technical sales presentations, proof-of-concept engagements, RFP / RFI responses, solution demonstrations, and technical workshops
• Scope and ensure the success of proof-of-concepts (POCs)
• Collaborate with partners to develop joint solutions

Qualifications

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.