Marketing Customer Support Agent –German Speaker
Location : Lisbon, Portugal | On-site
Employment Type : Full-time
Languages : German + English
Monthly salary : 1300 Euro gross
Role Overview
We are looking for an German -speaking Marketing Customer Support Agent to support advertisers on a digital advertising platform. This role focuses on paid campaign support, digital marketing assistance, and advertiser experience , requiring strong marketing knowledge and customer service skills.
Key Responsibilities
Support advertisers with paid campaign setup, optimization, and troubleshooting
Provide guidance on campaign performance and platform tools
Deliver high-quality customer service to marketing clients
Assist clients via phone, email, or chat
Maintain accurate documentation in internal systems
Schedule
Initial schedule (12-hour window) :
Monday to Sunday : 07 : 00 – 19 : 00
Shifts : 07 : 00 – 16 : 00 or 10 : 00 – 19 : 00
2 rotational days off
Requirements
Fluent German and English
Experience in paid campaign management (mandatory)
Degree in Marketing or a related field
Proven experience in Digital Marketing
Previous experience in a Contact Centre or Service Program for an Advertising Technology company
Strong understanding of social media platforms and digital advertising fundamentals
Customer-oriented mindset with strong communication skills
Ability to work independently and as part of a team
Customer Support Agent • Leipzig, Germany