Partner Operations Manager
CognigyDüsseldorf, NRW, DE- Quick Apply
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy - Our promise to you
We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts : Team, Trust, Transparency, Technology.
Your new role - Partner Operations Manager
As a Partner Operations Manager, you will play a pivotal role in driving the operational excellence of our partner program. This role is instrumental in creating and optimizing workflows, enabling partner success, and improving the performance of Cognigy’s partner ecosystem. By managing operational processes and ensuring seamless coordination between teams, you will help maximize partner contributions to our ARR growth and overall business success.
Your responsibilities will include :
- Developing and managing operational processes across the end-to-end partner lifecycle, from onboarding to offboarding.
- Coordinating partner onboarding to ensure readiness with tools, training, and resources for maximum ARR impact.
- Monitoring and analyzing partner performance metrics, such as ARR contribution, pipeline growth, and close rates, to evaluate program effectiveness.
- Streamlining operations by identifying opportunities for process automation and optimization.
- Managing partner compensation processes, including rebates, commissions, and incentive programs, ensuring compliance and accuracy.
- Overseeing the Partner Relationship Management (PRM) system to maintain data accuracy, adoption, and alignment with CRM.
- Acting as a liaison between partner teams and internal departments to ensure smooth communication and resource distribution.
- Developing and enforcing policies to maintain partner compliance with program terms and guidelines.
- Regularly gathering partner feedback to refine and enhance operational workflows.
Growth Potential
At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.
Requirements
About you
Essential Qualifications :
Preferred Qualifications :
Benefits
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include :
Equal Opportunity Employer Statement : Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.