CX Design Researcher (mfd)

Your Challenges

• Act as a trusted advisor for our Journey Teams with methodic & operational support
• Establish and grow the research focus within the Design Team
• Develop a scalable research framework: Create a structured approach that defines processes best practices and tools for research activities
• Build and maintain a research repository
• Ensure all research activities comply with ethical guidelines and data protection regulations fostering trust and transparency
• Empower teams through workshops training and coaching to adopt customer-centric design methods & support with academy activities

Your Profile

• Education: Degree in Interaction Design Service Design Psychology or a related field
• Experience: Minimum 5 years in Design Research User Research or related areas ideally in a B2B context
• Expertise:
  • Strong background in both qualitative and quantitative research methods
  • Hands-on experience with state-of-the-art research platforms (e.g. Dovetail Lookback TheyDo)
  • Solid understanding of user-centered design Design Thinking and agile methodologies including workshop facilitation
  • A portfolio showcasing impactful research projects
  • Ability to guide interdisciplinary teams through complex customer insights
  • Proven experience working in cross-functional teams within agile setups
• Languages: Fluent English (C1) and good German skills (B2)
• Personality & Skills:
  • Excellent storytelling and presentation skills for diverse stakeholders
  • Ability to translate complex findings into clear actionable recommendations
  • Outstanding communication and collaboration skills

Diversity and inclusion are part of our DNA. We select solely based on the best talent. We therefore welcome applications from all individuals regardless of age gender origin ethnicity disability or any other characteristics protected by law.

If you have any questions regarding this job posting our recruiting team will be happy to assist you. You can reach us at Please make sure to include the job title and location of the position you are interested in when contacting us.

Please note that for data protection reasons we cannot accept applications via email. Kindly use our online application form instead.

Social Benefits

• You work with a high degree of autonomy and decision-making freedom
• Performance-based compensation and comprehensive social benefits
• Flexible working hours with 35 hour week plus 30 days of vacation
• Hybrid working option for employees with children under 12 years: 3 days in Ludwigsburg 2 days remote; otherwise 4 days in Ludwigsburg 1 day remote
• Everyone has Talent: Our talent management process supports your professional development
• In-house company restaurant
• Reserved places in a private daycare center nearby (for both under-3 and over-3 children)
• A modern company pension plan to complement your statutory pension insurance
• Additional private health insurance (e.g. dental insurance)
• A wide range of discounts through our Corporate Benefits Portal (e.g. on vacations fashion insurance etc.)
• Mobility benefits: subsidy for the Germany Ticket JobRad leasing and e-charging stations in the free company parking garage with a company charging rate

Additional Information

Please include a portfolio with your application showcasing impactful work samples from your research projects.