Account Manager

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make global commerce so easy there will be more of it. Were shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

About Flexport:

At Flexport we believe global trade can move the human race forward. Thats why its our mission to make it easy and accessible for everyone. Were shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion were experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission solutions and people. Ready to tackle global challenges that impact business society and the environment Come join us.

You will:

The Senior Account Manager will help their clients grow and realize the Flexport value by deeply understanding the clients supply chain and partnering to find solutions for their clients. Our clients depend on us to manage their experience with high degrees of professionalism and attention to detail. Here are some of the responsibilities for this role:

• Cultivate and grow relationships with key client executives and stakeholders that empower the client and deepen the relationship with Flexport.
• Meet regularly with clients to monitor the account health and find ways to improve on their current experience.
• Use your deep knowledge of the client to identify develop and close upsell cross sell and renewal opportunities.
• Keep a close pulse on client financial health reporting on the clients financials and ensuring clients maintain consistent payment schedules.
• Lead and actively participate in client onboarding and creating standard operating procedures.
• Scope and guide the implementation stages and timelines for new opportunities and clients.
• Work globally with counterparts in Asia North America and Latin America to ensure a consistent account management experience.
• Monitor client metrics data working with Global Operations teams to ensure metrics consistently meet client expectations address escalations and solve clients issues effectively and efficiently.
• Lead and prepare content for regular client touch points to help clients understand the value they are realizing and new opportunities to improve performance.
• Use your intensive knowledge of the clients business to lead the preparation and presentation of quarterly strategy reviews with minimal guidance.
• Drive product adoption with client stakeholders to ensure that clients realize the full value with Flexport.
• Regularly review and document the clients success criteria. As the clients needs evolve you will refine the clients success criteria.
• Continue to expand your knowledge of supply chain processes though internal and external training offerings to best enable you to act as a trusted advisor.
• You will use and maintain data to monitor the health of your respective book of business such as in SalesForce so that you can identify ways to improve the clients Flexport experience
• Mentor and help coach fellow Account Managers on how best to support client needs and build long term partnerships.

You should have:

• 5 years of experience in supply chain operations sales/account management or a client facing role.
• 2 years experience in logistics freight forwarding or supply chain.
• Client-centric: obsessed with client outcomes doing what it takes to deliver the clients expectations understanding your clients current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
• Hands-on process-oriented structured thinking with strong problem-solving skills.
• Deeply curious: always working to understand the clients needs and learn how Flexport can best meet them.
• Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
• Strong business acumen.
• Proven track record of (cross) selling a product.
• Strong focus on growing your customers through a consultative approach.

We kindly ask our candidates to apply with a CV in English!

Whats in there for you: