Customer Support Specialist – Financial Services (m / f / d)

You speak fluent German and English, feel confident navigating financial topics, and enjoy helping customers understand digital financial products? Then join us as a Customer Support Specialist (m / f / d) in the financial services space.

Your Benefits

permanent employment in full time

service hours from Monday - Friday : 8am - 8pm

flexible working model : remote, hybrid, or office-based

Mac Mini provided for work

easy onboarding with professional and paid training

attractive corporate benefits and company events

Your Tasks

handle inbound and outbound customer inquiries

verify and explain capital gains and capital gains taxes on trading and banking transactions

review changes in loss pots (Verlustverrechnungstöpfe) and exemption orders (Freistellungsaufträge)

explain buy-ins of trading positions based on FiFo logic

check and clarify annual tax certificates (Jahressteuerbescheinigungen)

verify bookings of corporate actions (dividends, spin-offs, rights issues, mergers) and answer related questions

Your Profile

bilingual speaking : very good knowledge of German and advanced knowledge of English

previous experience in banking or finance is a strong plus

good working knowledge of MS Office

strong communication skills and service mentality

high degree of self-motivation and willingness to learn

ability to work independently and grasp things quickly

Have we awakened your interest? Then we should definitely get to know each other. Apply as a Customer Support Specialist (m / f / d) in just a few minutes. We look forward to hearing from you!

About us

Are you a customer service professional, a thoroughbred salesperson or a career changer? Then our call centre is the right place for you! Everyone is welcome here - regardless of your professional background. We'll teach you everything you need for the job! Our strength? Supporting customer communication for various clients. With over 40 call centres in Germany and Europe, we are a strong partner for our customers. To make this a success, teamwork is our top priority. Together, we ensure that we are not only successful, but also create better customer experiences. So, what are you waiting for? Become part of our team and experience the exciting world of customer service!

All names are directed at all genders.