Specialist Customer CRM Support Processes / Customer Excellence Sales (m / f / d)

Helping our customers to sell more parts & make things easier with our data and solutions based on our globally leading data standards

TecAlliance interconnects global automotive aftermarket data and knowledge from order to invoice. With over 900 colleagues working relentlessly in 140 countries, we are owned by 34 automotive companies like Bosch, Continental, Rheinmetall, and ZF. We act as an information hub and process facilitator for them, ensuring standardized processes that help clients save costs (process and indirect costs) and time through efficient processes enabled by our software.

Join a small, agile European team with global responsibility for shaping and optimizing our Digital Sales Processes. In this role, you’ll be at the heart of the Customer Excellence Project (CEP)—a strategic initiative that directly impacts how our sales teams engage with customers and data.

Working in close collaboration with the BizzApps team, who ensure the technical provision of our CRM system, you’ll help drive adoption, improve data quality, and enable smarter selling. Your contribution is essential—without you, the rollout of CEP would face significant delays.

Thanks to you, we improve on key metrics such as :

CRM User Adoption :

Monthly active users, usage frequency, and tracked activities

Data Quality :

Reduction in duplicates and increase in complete data sets

Training Engagement :

Participation rates in user enablement sessions

This is your chance to shape the future of digital sales in a collaborative, cross-European environment.

In this role, you will :

• Identify and analyse global requirements for Lead-to-Cash (L2C) and Support processes across regions and product lines
• Capture and define system requirements to support these business needs
• Translate Sales requirements into actionable Product Backlog Items (PBIs) for technical teams working on ERP, CRM, and related systems
• Align stakeholders around a prioritized roadmap to ensure clarity and focus
• Develop and deliver training programs for end users, including “train-the-trainer” formats
• Act as a second-level contact for process and system usage-related inquiries

Your Profile

You bring a strong mix of experience, collaboration skills, and technical know-how :

The contract title of this role is Specialist Customer Processes