Team Lead IT Support (m / f / d)

JOIN OUR TEAM

As Team Lead IT Support , you will play a key role in ensuring seamless day-to-day operations across our hybrid IT landscape. You will lead a team that is responsible for the tools and infrastructure enabling productivity across our offices, warehouses and retail stores. With a passion for automation, collaboration and continuous improvement, you will help shape the digital employee experience at Westwing while ensuring security, scalability and operational excellence. This position is unlimited and based in Munich .

WHAT YOU'LL DO

• Act as technical escalation point for complex or non-standard IT issues
• Lead, coach and foster strong collaboration within your IT support team
• Ensure proper user accounts onboarding, access management, role changes and offboarding
• Coordinate task allocation, workflows and operational coverage to ensure continuous IT and SaaS product support, covering access management and routine operational requests via IT service desk web portals
• Support Atlassian Jira Service Management and Confluence, including service desk setup, request type configuration, automation rules and space creation
• Identify and promote opportunities for automation and AI-assisted workflows to streamline IT and SaaS support operations
• Implement improvements and solutions related to IT support based on business needs, in close collaboration with IT Administrators, Network Engineers and IT Security Specialists
• Promote technology and process standardisation across IT support operations and ensure adherence to standards and access control models
• Conduct ad-hoc operational reporting, including insights, plans and recommendations
• Review IT asset software and hardware inventory and spare or stock levels across country locations
• Support procurement of IT infrastructure and workplace technology for company locations

YOU COME WITH

WHY WESTWING

If you are looking for a place where ambition meets creativity, where ideas turn into impact fast, and where people are trusted to grow - you have found it.

At Westwing, we’re building the Superbrand in Design with a team that’s shaping the future of beautiful home & living.

Here is what you can look forward to :

ABOUT US

Westwing, Europe’s #1 in Beautiful Living e-commerce, is present in 20+ European countries and achieved a GMV (Gross Merchandise Volume) of EUR 507 million in 2025. As Europe’s premium one-stop destination for Design Lovers, it offers a unique brand experience with a carefully curated assortment of the Westwing Collection and 3rd party design brands. The integrated platform combines Shop, Daily Specials, Stores, the B2B Service (Westwing Business) and the Westwing Design Service. Westwing’s team works together on its shared purpose to “Excite people to create homes that unlock the full beauty of life”. Founded in 2011, Westwing is headquartered in Munich and went public on the Frankfurt Stock Exchange in October 2018.

Our team is a diverse group of professionals aiming for high performance, working together at a fast pace in an inspiring, international and informal environment that enables you to grow your career while working with a brand and products our customers love. We’re made up of passionate people who are creative enough to disrupt the status quo, brave enough to fail and smart enough to win. So come, be part of the “wow, you work at Westwing?” crowd.

Diversity is deeply rooted in our culture. Our mission doesn’t stop to inspire only your design choices, it continues to embrace an inclusive lifestyle filled with respect to everyone’s uniqueness, cultural differences and equal opportunity.

Department

Technology