General Manager

POSITION : General Manager

DEPARTMENT : Administration

REPORTS TO : Regional Manager / Regional Vice President

FLSA STATUS : Salaried Exempt

Summary :

As the world’sleading venue management company and producer of live eventexperiences, ASM Global is the preeminent management and contentpartner with over 350 venues worldwide. Operating and investing inthe world’s most important stadiums, arenas, convention centers,and theaters requires unmatched dedication and the most profoundexpertise. Our focus is YOU! Through investments in growth,resources, and technology we strive to enhance the experience ofour internal Team Members and to continue creating amazing liveexperiences for the guests that we serve.

ASM Global is looking for a General Manager to manage and overseeone the Stranahan Theatre in the Toledo Area.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

Maintains active contact withthe Client / Contract Administrator and ensures compliance with allprovisions of the services contract.

Aggressively promotes the use of the facility to maximize itsutilization.

Negotiates lease agreementsas determined necessary and in the best interests of the facility.

Negotiates contracts and agreements withevent organizers, hosts, managers, and agents.

Establishes and maintains effective workingrelationships with the Client / Contract Administrator, boards,tenants, government departments and agencies,entertainment / convention industry, community, and civicorganizations to encourage continual and regular use of thefacility.

Assures the coordination,implementation and administration of specific plans and programsprescribed by corporate directives, to include matters of trainingand development; quality assurance; energy efficiency;safety / emergency procedures, crowd control and crisis managementprocedures, or other areas as needed.

Develops and implements facility goals in accordance with themanagement contract, the Client’s objectives, corporate policy, andgood business practice.

Prepares andmaintains required and necessary reports / records for theClient / Contract Administrator and for the Corporate Office.

Plans, organizes, coordinates, and directsall activities and personnel engaged in maintaining and operatingthe facility.

Assists and coordinates withthe development of the annual operating calendar, activityschedules, projections for attendance and / or revenue.

Conducts marketing, budgeting, and weekly staffmeetings.

Directs the development andadministers the execution of operating and marketing financialplans and documents; to include operating revenue and expensebudgets; capital expense plans and budgets.

Provides for control of day-to-day operations; assuringthe coordination of plans, programs, and events; conductspost-event operational and financial review and analysis.

Provides final approval of all contractsand agreements with suppliers, promoters, and tenants for necessaryactivities and services at the facility.

Provides or coordinates for timely and effective response todirectives and requests received from internal and externalorganizations, agencies, departments, and individuals; assures andmaintains the integrity of the facility in all forms ofcommunication and personal contacts.

Oversees and advises Human Resources on any necessaryrevisions / modifications to the staffing plans, including number andtypes of employees, essential functions, salaries, and benefits.

Assures the administration of personneland the operation of plant and facilities are conducted inaccordance with applicable local, state, and federal regulations.

Evaluates facility practices andrecommends improvements to better reflect the needs of the Clientand the facility, and / or to improve the efficiency and safety ofoperations, in compliance with policies and procedures.

Responsible for recruiting, training,supervising, and evaluating administrative and supervisory staff.

Establishes and maintains effectiveworking relationships with the tenants, employees, unionrepresentatives and the public.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordancewith all ASM policies and applicable laws.

Responsibilities include interviewing, hiring, and trainingemployees; planning, assigning, and directing work; appraisingperformance; rewarding and disciplining employees; addressingcomplaints and resolving problems.

Qualifications

To perform thisjob successfully, an individual must be able to perform eachessential duty satisfactorily. The requirements listed below arerepresentative of the knowledge, skill, and / or ability required.Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

Education and / or Experience

Bachelor's Degree (BA) from a four-year accreditedcollege or university with major course work in business or publicadministration or related field.

Minimumof 5-7 years’ experience industry experience in a senior managementfunction of a Theatre, Amphitheatre, Arena, or Convention Center,or equivalent combination of education and experience.

Experience in contract negotiation, business law,purchasing procedures, and supervising personnel.

Experience in labor relations and union contracts.

Skills and Abilities

Excellent communication andinterpersonal skills and organizational ability

Ability to work with and maintain highly confidentialinformation.

Ability to worksimultaneously with a broad variety of vested interest groups andto foster a cooperative environment.

Demonstrated knowledge of the principles and practices used in thesuccessful management of entertainment facilities of a similardescription.

Ability to anticipateproblems and implement immediate corrective action.

Ability to perform effectively under significantpressure typically associated with meeting the demands andtimetables of the entertainment industry.

Considerable knowledge of event solicitation and presentation,public relations, advertising and media relations and eventplanning

Considerable knowledge of safetyregulations and other federal, state, or local laws and regulations

Strong orientation towardshospitality / customer service for the meeting, convention, andentertainment industry

Basic knowledge offacility operating standards, building maintenance, custodial,personnel and office management

Effectivesupervisory skills. Ability to deal effectively with human resourceand personnel problems; to deal constructively with conflict; tomotivate, provide counsel and execute applicable solutions.

Ability to manage a facility of same sizeand type.

Computer Skills

To perform this jobsuccessfully, an individual should be proficient In Word, Excel,and other Office Programs.

Other Qualifications

Ability toprioritize multiple projects and meet strict deadlines.

Ability to work under minimal supervision.

Ability to work flexible hours, includingnights, weekends, and holidays in addition to normal business houras needed.

Must have professional attitudeand appearance.

Some travel required.

Physical Demands

The physical demands described here are representativeof those that must be met by an employee to successfully performthe essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform theessential functions.

While performing theduties of this job, the employee is regularly required to movearound the facility; to stand for long hours during events; talkand hear. This position may require work inside or outside of thebuilding, as needed by events.

NOTE :

The essential responsibilities of thisposition are described under the headings above. They may besubject to change at any time due to reasonable accommodation orother reasons. Also, this document in no way states or implies thatthese are the only duties to be performed by the employee occupyingthis position.

ASM is an EqualOpportunity / Affirmative Action employer, and encourages Women,Minorities, Individuals with Disabilities, and protected Veteransto apply. VEVRAA Federal Contractor.

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